Rafeyin Asef Rahman

I am an aspiring undergraduate student currently enrolled in the Bachelor of Business Administration programme at Capilano University. I bring 3.5 years of experience in Customer Service (2 years as a Senior Front-Desk Hotel, Receptionist & 1 year as a Cashier). I currently work as a Building Concierge at a renowned property management company in North America.

Starbucks | Safeway King Edward Mall

Location: Vancouver, BC

Barista | Part-time

May 2023 – Present

• Greeting customers, taking orders, answering product-specific questions, & processing transactions. Ensuring a friendly experience for customers and co-workers.
• Providing support to and collaborating with fellow baristas to ensure uninterrupted store operations.
• Keeping the store, the equipment, and the serving area clean and sanitised to meet health & safety standards. 
• Preparing an array of hot & cold beverages and food items based on Starbucks’ recipe & food quality standards.

Relevant Skills: Customer Service · Communication · Employee Training · Product Knowledge · Time Management · Multitasking · Teamwork · Store Maintenance

I-Corp Security Services Ltd.

Location: Burnaby, BC

Loss Prevention Officer | Part-time                                                                

January 2022 – December 2022

• Kept designated sites under surveillance.
• Communicated with other security personnel in a timely fashion & teamed up with them in the process of merchandise recovery.
• Apprehended shoplifters, contacted the police, & verbally explained cases precisely.
• Recorded theft attempts, apprehensions, prosecutions, ban notices, narratives, & a summary of daily cases in standard reporting format.
• Recovered an average of $312 worth of unpaid merchandise on a daily basis.
• Trained newly hired employees on Store Loss Prevention.

Relevant Skills: Communication · Negotiation · Employee Training · Surveillance · Reporting

24/7 Mini Mart | Seymour

Location: Vancouver, BC

Sales Associate/Cashier | Part-time

July 2020 – December 2021

• Welcomed customers warmly upon their arrival at the site.
• Assisted shoppers with their inquiries, requests, and complaints, & resolved issues to ensure customer satisfaction.
• Addressed customer inquiries, concerns, or complaints in a prompt, courteous, & professional manner, & resolved issues.
• Built rapport & developed relationships with regular customers to foster loyalty & repeat business.
• Followed store policies, procedures, & safety regulations, including food safety protocols, age-restricted sales, & security measures, to ensure compliance with company & legal requirements.
• Handled & reconciled cash register & lottery sales, prepared & submitted accurate sales reports, & managed store financial transactions.

Relevant Skills: Customer Service · Product Knowledge · Communication · Time Management · Multitasking · Sales

Hotel Holiday International

Location: Dhaka, Bangladesh

Senior Front-Desk Receptionist | Full-time

October 2017 – July 2019

• Handled reservations, registered visitors, & provided details on accommodations, fees, & perks.
• Oversaw housekeeping & controlled room inventory in PMS.
• Dealt with guests’ enquiries & managed special arrangements.
• Resolved customer concerns through investigation, assessment, & settlement of complaints.

Relevant Skills: Customer Service · Surveillance · Problem-solving

Capilano University

Location: North Vancouver, BC

Class of 2026

• Candidate for Bachelor of Business Administration                                                                             
• Concentration: Marketing & Business Information Management and Analytics
• Relevant Coursework: Business Computing Basics, Introduction to Management, Cross-Cultural Business
• Merit list: Summer 2021, Spring 2022

Columbia College

Location: Vancouver, BC

Class of 2021

• Associate of Arts (Graduated)                                                                                                                        
• Concentration: Business Administration, CGPA: 3.25                                                                                                   
• Relevant Coursework: Introduction to Computers and Information Systems in Business, Organizational Behaviour