Bernice Offiong

Experienced retail manager with a background in both political science and project management. Skilled in ensuring timely completion of deliverables as well as stakeholder management. Experienced with working alongside various groups of individuals having previously received both sensitivity and bias training for a previous project. Can handle large-scale projects/groups and is skilled in ensuring all stages of the SDLC are properly attained. 

Currently a Floor Manager at Oak+Fort 

Junior Project Manager                                                                                    Jan 2024

• The duration of my work at mainstream careers involved coordinating project activities,
• Ensured timely completion of milestones and maintained project documentation.
• Creation of project governance documentation such as the Project Plan, Project Budgets, RAID logs, RACI MATRIX, TOR documents.
• Managed a team of 9 people on a project with a budget of £210,000.
• Supported Lead PM by organizing PWGs and facilitating work between BAs.
• Created meeting Agendas and minutes during the duration of the project to track tasks and key accomplishments.
• Liaised with stakeholders to gather requirements and provide updates, fostering strong relationships and ensuring stakeholder satisfaction.
• Used tools like MS Projects, Slack, Microsoft Teams, SharePoint, Office 365, Toggl, Expensify, and Gantt PRO to drive efficiency.

Lacoste Ottawa

Lead Keyholder/Visuals Lead                                                    Aug 2022 - Apr 2024

• Oversee daily opening and closing procedures, maintain precise cash management, ensure secure deposit processes, and provide thorough record-keeping.
• Improve customer satisfaction by demonstrating comprehensive product expertise and employing effective communication skills to create a welcoming retail environment.
• Assess team productivity, offer targeted feedback for performance enhancement, and analyze financial data to drive strategic operational enhancements.
• Curated store visuals in coordination with head office.

Carleton University

ISSO Student Representative                                                       Apr 2022 - Jun 2023

• Delivered insightful orientations on campus life to international students, improving their awareness of institutional advantages.
• Underwent extensive cultural and sensitivity training to provide equitable support and representation.
• Participated in student panels, effectively communicating the academic and social aspects of the university experience to prospective students.

Maison Monaco/Omega

Lead Associate                                                                              Jan 2022 - Aug 2022

• Provided expert guidance to customers on product details, including size, accessory coordination, and care, specializing in watches and diamonds.
• Improved customer satisfaction by suggesting additional purchases that complemented primary selections, resulting in increased sales.
• Handled high-value sales transactions meticulously, utilizing upselling strategies to maximize the promotion of premium merchandise.

BA Honours Carleton University

CPD - IT Project Management