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Carlos Chacon

Carlos Chacon

Senior Product Manager

Services provided: Operations Consultants , JIRA Product Managers , Product Management , Scrum Product Managers , Market analysis

Technology / Internet

Toronto, Ontario
$50 / hour
Approximate rate

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About Carlos Chacon:

I am a dynamic Senior Product Manager with over 12 years of experience, specializing in agile environments and SaaS platforms. I excel in steering product visions from inception through execution, with a proven track record of boosting user engagement and retention. My leadership approach is deeply rooted in empathy and effective team collaboration. At Manifest Climate, I led a series of initiatives that reduced support tickets by 25% and increased user satisfaction by 30% through strategic UX enhancements.

I am passionate about integrating Product Operations into daily responsibilities, ensuring that strategic planning aligns seamlessly with operational execution. My commitment is to foster a workplace where team insights drive innovation, reflecting a deep understanding of user needs and market dynamics.

Experience

With over a decade in agile product management, my leadership skills and understanding of teamwork, honed from my sports background, have been instrumental in my career. I've led over 25 innovative product launches, transformed team dynamics as a Scrum Master, and championed customer-centric development. My knack for backlog prioritization and design sprints has helped me merge business goals with market insights, leading to a 35% reduction in support tickets through improved onboarding experiences. My proficiency in UX design and product analytics has been key in crafting strategic product roadmaps. I'm passionate about mentoring and bridging the gap between technology and product management. My robust communication skills and collaborative spirit make me adept at steering product vision in dynamic environments. Let's connect to explore how I can contribute to your organization's growth and innovation.


 

Education

I have two bachelor's degrees from Carleton University in Ottawa, Canada. I also have two certificates from Brainstation in Product Management and iOS development. Moreover, I also have a Scrum@Scale Practitioner certification.  

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