Chandan Taneja

Worked as Delivery driver and Mover

Hercules Moving Company

Worked as a Driver/Mover with Hercules moving Company , Toronto from Feb 2022 to Feb,9th  2023.

• Packing,Wrapping,Loading and Unloading of Items.
• Pre trip and Post truck inspection.
• Making Sure items moved undamaged.
• Follow up with Customers before move and during the Move.
• Team Leader for moving job from Sep-2022 till feb -2023.
• Involved in Disassembly and assembly of items.

Birlasoft India Pvt Ltd , Stamford, CT,United States

  Customer Service and Sales Representative, Apr 2015 – May 2020

        •   Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

•     Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

•     Check to ensure that appropriate changes were made to resolve customers' problems.

•     Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

•     Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

•     Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.

•     Determine charges for services requested, collect deposits or payments, or arrange for billing.

•     Refer unresolved customer grievances to designated departments for further investigation.

•     Review insurance policy terms to determine whether a particular loss is covered by insurance.

•     Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.

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