Cheryl Sambilad

WORK EXPERIENCES

Packager [July 31, 2023 – present]
Liberty Staffing Services Inc. - London, Ontario, Canada
Diversey Canada Inc.
o Put cap, label, code and put bottles into boxes
o Load empty containers onto the conveyor
o Replenish equipment and machines with required packaging materials

In Home Caregiver [December 15, 2021 – June 8, 2023]
Private Family - London, Ontario, Canada
o Worked as a nanny for a private family with 2 children, ages 4 and 9
o Cared for family members and assisted with activities of daily living
o Helped children with eating meals, bathing, brushing teeth and other daily personal care tasks

Network Operations Center Engineer [March 20, 2017 – August 15, 2021]
CTC BPO Incorporated - Cebu City, Philippines
o Proactively monitors the performance of the network
o Identify root cause analysis of recurring incidents
o Accurately document all issue details in appropriate ticket or notification tools

Account Manager [October 10, 2013 – June 24, 2016]
CTC BPO Incorporated - Cebu City, Philippines
o Oversees total account operation
o Updates Account Knowledge-Base to develop performance standards and objective
o Analyzes schedule and manpower base on forecast

Account Supervisor [February 18, 2013 – October 9, 2013]
CTC BPO Incorporated - Cebu City, Philippines
o Implements new policies and procedures for the benefit of the team
o Daily, weekly and monthly report on Account's Performance
o Creates workforce schedule based on projection

Account Team Leader [July 14, 2009 – February 17, 2013]
CTC BPO Incorporated - Cebu City, Philippines
o Meets team objectives set by supervisor in a consistent and timely manner
o Motivates team members to achieve desired performance metrics and team objectives
o Conducts regular performance evaluations of members and feedback performance

Technical Support Engineer 2 [February 17, 2007 – July 13, 2009]
CTC BPO Incorporated - Cebu City, Philippines
o Troubleshoots technical issues regarding computer hardware and internet connections in an efficient
and professional manner
o Review and make analysis of escalated tickets
o Monitors system condition

Technical Support Engineer 1 [April 17, 2006 – February 17, 2007]
CTC BPO Incorporated - Cebu City, Philippines
o Performs basic troubleshooting
o Consistent Top 10 Performer every month with less handling time and escalations

Bachelor of Science in Computer Engineering [June 2001- March 2006]
Cebu Institute of Technology University
Cebu City, Philippines