Cori Lofts

Organized and compassionate Administrative/Customer service Professional with over 7+ years of experience in healthcare and office environments, including long-term care and customer service. Skilled in front desk operations, multi-line phone systems, scheduling, and Microsoft Office Suite. Dedicated to maintaining a professional, welcoming atmosphere while ensuring efficient administrative support and resident or client satisfaction.

· Manage front desk operations, greeting visitors, answering phones, and directing inquiries.

· Provide administrative support to nursing staff, management, and residents' families.

· Schedule appointments and update staff scheduling systems daily.

· Assist with shift coverage and coordinate staffing as needed.

· Prepare and distribute mail, lab requisitions.

· Operate office equipment including photocopiers, printers, and fax machines.

· Maintain organized filing systems and accurate records.

· Provided exceptional customer service, ensuring a welcoming and respectful environment.

· Sorted and organized incoming donations and maintained inventory.

· Worked collaboratively in a team and independently to meet store goals.

· Handled transactions and maintained clean and organized retail space.

I have graduated in 2018 from trIOS for Medical Office Assistant.