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Darshan Panchal

Darshan Panchal

IT Technician | IT Support | System Administrator

Services provided: Customer Support Representatives , IT Support , Technical Support / Help Desk (Hardware / Software) , Support - Virtual Assistant Services

Customer Service / Support

Waterloo, Ontario
$30 / hour
Approximate rate

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About Darshan Panchal:

Experienced IT professional with a strong background in software support, system administration, and IT technician roles. Skilled in troubleshooting, system maintenance, and customer support. Proven ability to manage IT infrastructure and provide effective solutions to enhance operational efficiency. Seeking opportunities to leverage technical expertise and contribute to a dynamic IT environment.


 

Experience

IT Technician (Co-Op)

  • Conestoga College, Waterloo, Ontario
  • September 2023 – December 2023
  • Provided technical support and troubleshooting for computer systems and software.
  • Assisted in the maintenance and setup of IT infrastructure.

IT System Administrator

  • State Government Department, Nadiad, India
  • April 2022 – November 2022
  • Managed and maintained network systems and servers.
  • Implemented security measures to protect against cyber threats.

Software Support Engineer

  • Shift Next, Anand, India
  • March 2019 – February 2022
  • Provided technical assistance and troubleshooting for software applications.
  • Collaborated with development teams to address customer issues and improve product functionality.

IT Technician

  • BJP Political Party, Ahmedabad, India
  • July 2015 – August 2016
  • Installed, configured, and maintained computer hardware and software.
  • Provided technical support to staff and ensured smooth operation of IT systems.

Education

  • Computer Application Security, Conestoga College, Waterloo, ON, January 2023 – December 2023
  • MSc Information Systems Management, University of Greenwich, London, United Kingdom, September 2016 – January 2018
  • Bachelor of Engineering in IT, Birla Vishwakarma Mahavidyalaya, Vallabh Vidyanagar, India, August 2012 – July 2015

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