Denise Errazo

• Specialized in Executive Administration and Business Operations Management within the HR, Headhunting and Financial Services space.
• Worked in regional capacities across a multinational workforce.
• Gifted in interpersonal skills, front-of-house, collaboration, niche headhunting and recruitment industry knowledge as well as the full Microsoft Office Suite (Word, PowerPoint, Outlook, Teams, Excel).
• Strong organizational skills, highly flexible and adaptable to change.
• Excellent communication and negotiation skills.
• Strong academic background.

Medical Office Assistant

Dr. C. Galanos Family Practice (Canada), October 2024

• Scheduling appointments, answering patient inquiries, and providing basic information.
• Greeting patients, verifying personal information, and processing necessary paperwork.
• Updating and organizing patient records, ensuring they are complete, accurate, and confidential.
• Sending out appointment reminders, test results, and follow-up instructions via phone, email, or mail.
• Managing medical and office supplies, ensuring inventory is sufficient, and placing orders when needed.
• Ensuring the office is tidy and all necessary office supplies are stocked.
• Ensuring that all medical and office procedures are followed according to clinic policies and industry regulations.

Senior Officer / Executive Assistant to Managing Director

United Overseas Bank Limited (Singapore), August 2023 – August 2024

• Manage the executive’s calendar, ensuring efficient time allocation and minimizing scheduling conflicts. 
• Schedule and coordinate meetings, appointments, and events.
• Act as the primary point of contact for internal and external communications on behalf of the executive.
• Prepare agendas and materials for meetings. 
• Take detailed minutes during meetings and distribute them to relevant stakeholders.
• Follow up on action items and ensure timely completion. 
• Organize travel arrangements, including flights, accommodations, and ground transportation.
• Submit travel expense reports and ensure compliance with company policies.
• Maintain an organized filing system, both electronic and physical, for easy retrieval of information.
• Ensure that the office is well-organized and equipped with necessary supplies.
• Liaise with vendors and service providers for office-related needs.
• Exercise discretion in making decisions and communicating on behalf of the executive.
• Handle sensitive information with the utmost confidentiality and integrity.
• Facilitate communication and collaboration across departments.
• Develop solutions to administrative issues and streamline processes.

Operations Manager / Executive Assistant to Managing Director

Ethos BeathChapman (Singapore), October 2019 – July 2023 

 

• Provide a diverse range of essential support as and when needed.
• Combined elements of strategy, process improvement, coordinating office activities and operations to secure efficiency and compliance to company policies working closely with Senior Management Team, building management and outsourced service vendors.
• Manage the executive’s calendar, ensuring efficient time allocation and minimizing scheduling conflicts. 
• Schedule and coordinate meetings & appointments
• Act as the primary point of contact for internal and external communications on behalf of the executive.
• Draft, review, and respond to correspondence, emails, and phone calls with professionalism.
• Prepare corporate communication slides and correspondences
• Involve in developing and building HR and Learning & Development programs and initiatives
• Prepare agendas and materials for meetings.
• Take detailed minutes during meetings and distribute them to relevant stakeholders.
• Follow up on action items and ensure timely completion.
• Submit travel expense reports and ensure compliance with company policies.
• Maintain an organized filing system, both electronic and physical, for easy retrieval of information.
• Assist in the planning and execution of special projects
• Ensure that the office is well-organized and equipped with necessary supplies.
• Liaise with vendors and service providers for office-related needs.
• Exercise discretion in making decisions and communicating on behalf of the executive.
• Develop solutions to administrative issues and streamline processes.
  
   

Administration Manager

Hays Specialist Recruitment Pte Ltd. (Singapore), February 2013 – September 2019

 

• Oversee and co-ordinate office administrative procedures and review, evaluate and implement new procedures
• Establish work priorities, delegate work to office support staff, and ensure deadlines are met and procedures are followed
• Run weekly and monthly reports and ensures data accuracy
• Oversee office upkeep and maintenance
• Liaise with suppliers and maintain budgetary controls
• Communicate with regional offices in setting up meetings, trainings and conferences
• Handle escalations and monitor outstanding issues
• Provide administrative support to Business Units
• Report directly to the Managing Director
• Ad-hoc duties as assigned

Reservations & Administrative Officer cum Receptionist

Privé Group, Massive Cravings Pte Ltd. (Singapore), August 2012 – January 2013

DSG Coordinator

Intercontinental Hotels Group (Philippines), May 2009 – July 2012

Bachelor of Science – Degree in Tourism, Hotel and Travel Industry Management

PAMANTASAN NG LUNGSOD NG MAYNILA (Philippines)

Cum Laude, Ranked 8th