Dhanya Sivadas

• Adept at leading the requirements analysis, business operations, project planning and execution for ERP based projects and collaborating with stakeholders  ensuring alignment of overall  progress of the project to develop business solutions.
• Proven experience in conducting business and technical studies with client managers, customers  to assess the scope and impact of the business needs and proactively communicate the expectations, changes, and updates.
• Ability to create Business Analysis artifacts such as BRD, User stories, Use case scenarios, Acceptance criteria, process flows, Gap Analysis report, As-Is, To-Do, to translate business requirements to system generated outputs.
• Efficiently managed multiple end-to-end projects and directed system upgrades by maintaining project documentation, sprint planning, sprint reviews, monitoring project progress, identifying roadblocks and mitigating the risks thus reinforcing best practices and enhancements to HRIS and AP system integration saving up to $200,000 annually. 
• Managed a wide range of ERP based projects to completion on time and budget, collaborating effectively with cross functional teams as Purchase, Finance, IT and the business teams recommending and implementing innovative solutions.
• Designed several optimized web and mobile based software solutions meeting client expectations and quality standards. 
• Applied SDLC, UAT, agile methodologies in business process re-engineering,  handling cross functional team of clients across different time zones and verticals and have successfully deployed apps.
• Organized meetings, JAD sessions, presentations, knowledge translation (KT’s) sessions with all levels of stakeholders to share ideas to gain consensus on scope and  implementation decisions and to conduct team coaching sessions.
• Designed and implemented customized ERP solutions according to the business needs, automating and streamlining the process, reducing labor, and saving up to 60% of total costs with strong domain knowledge in manufacturing, supply chain and warehousing, wholesale and retail, construction, tourism and insurance based clients ensuring interdepartmental transparency and operational excellence.
• Worked with PureCloud - Genesys cloud CX Work Force Management module for developing contact center solutions by tracking averagecall durations, categorizing agent training, maintaining quality assurance and agent data.
• Supervised the backlogs and sprint stories to ensure targets are met and designed the customized flows for call flows, chat services, queue settings, call routing, scheduling after call works (ACW), managing permissions, dashboards, and to track Service Level Agreements and monitored the sign off’s in for each story. 

Masters in Business Administration