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Doreen Iluebbey

Doreen Iluebbey

Technical Support

Services provided: Customer Success , Customer Support Representatives , IT Support , Support - Virtual Assistant Services

Customer Service / Support

Toronto, Ontario
$18 / hour
Approximate rate

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About Doreen Iluebbey:

Dedicated Customer Service and Technical Support professional with over six years of experience providing world-class customer experience. Possesses a unique blend of technical acumen and project management skills. Excels in data, resource, hardware, and software management. Proficiency in handling Microsoft Office 365 technologies, resolving complex issues, and facilitating seamless migrations underscores her commitment to ensuring customer satisfaction. Her vital assets include critically analyzing scenarios and developing the best outcomes accurately.

Experience

I am a seasoned professional with a versatile background in supply chain management, Microsoft technologies, and IT support. In my current role at Intelcom, I excel in order processing and inventory management. Previously, as a Microsoft 365 Support Engineer at Microsoft and a Technical Support Engineer at Tek Experts, I demonstrated expertise in guiding customers, executing migrations, and troubleshooting technical issues. My experience at banking institutions such as First Bank of Nigeria Ltd and Access Bank Plc further strengthened my skills in user access administration, remote issue resolution, and system upgrades. I bring a comprehensive skill set and a proven track record of achieving results in diverse professional environments.

Education

I hold a Graduate Diploma in Project Management from Fleming College (2024) and a Bachelor's Degree in Statistics from Ajayi Crowther University (2022). My educational background provides a strong foundation for project management and statistical analysis, enhancing my ability to contribute effectively in dynamic and challenging professional environments.

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