Emmanuel Adepitan Abolaji

A dedicated and highly resourceful professional with over 5 years’ experience and proven record of outstanding customer care delivery and excellent interpersonal relationships across facility management and production. My extensive knowledge and practical experience in customer care, administration, has been pivotal to my ability to rapidly manage situation in the customer service setting.

WORK EXPERIENCE

The CABHSP, Edmonton CA.                                                                                                           May 2024 - Present

Admin Assistant 

• Act as a point of contact for customers, clients, or suppliers via email, over the phone or in person
• Welcome visitors to the building, organising security clearance and showing them to meetings
• Booking meeting rooms for colleagues and arranging meeting schedules
• Organising filing systems and updating office databases
• Processing invoices, tracking receipts, inputting expenses and other basic bookkeeping tasks
• Arranging travel plans and hotel stays for staff members
• Ordering new office equipment, such as stationery, printer refills or staff uniforms
• Scheduling office meetings between teams, managers, and departments
• Responding to questions and requests for information

Peesgab Global Limited, Lagos                                       February 2019 – April 2024

Office Assistant (on site)                                                                   

• Keep track of inventory and records of the company’s exported Supplies.
• Answered incoming calls, greeted clients, scheduled appointments, and handled other office and receptionist duties.
• Planned, and scheduled company meetings in the office, off-site, and via videoconference.
• Prepared documents such as invoices, memos, and financial statements and using word processor or presentation software.
• Handled cash and cash-related transactions, issued receipts, records, and prepared bank deposits.

HAPPY FITNESS CENTRE, INNSBRUCK                                            May 2016- June 2018

FACILITY ASSISTANT, Berufserfahrung 

• Cleaned and supplied designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc.)
• Performed and documented routine inspection and maintenance activities
• Carried out heavy cleansing tasks and special projects
• Notified management of occurring deficiencies or needs for repairs
• Adjust and carried out minor repairs
• Stocked and maintained supply rooms

Peesgab Global Limited, Lagos                                        December 2014 – May 2016 

CASHIER/CUSTOMER SERVICE ASSISTANT, PISGAB GLOBAL LTD.

• Resolved customer complaints via phone, email, mail, and use telephones to reach out to customers.
• Greet customers warmly and ascertain problem or reason for calling.
• Assisted with placement of orders, refunds, or exchanges and cancel orders.
• Advised on company information.
• Took payment information and other pertinent information. 
• Answered questions and all enquiries and suggest solutions when a product malfunctions.
• Handled product recalls.
• Worked with customer service manager to ensure proper customer service is being delivered.

Compiled reports on overall customer satisfaction.

• Corporate social responsibility- Certificate of course completion (IT. Essentials)
• German Language certificate(B2level)

COURSERA                                                                                                                      

• Cisco IT support Course (IT. Essentials Only).                                             September 2019 – January 2021

Industrial Training ACADEMY, LAGOS (ITF)                                                                                                             

• Solar Installation Training.                                                                            June 2023 – December 2024

Ogun State Institute OF TECHNOLOGY, NIGERIA                                        01– 2021

• Diploma in Business administration (H.N.D) - 

Ogun State Institute OF TECHNOLOGY, NIGERIA                                    08– 2014

• Diploma in Business administration (N.D)
• National diploma in Business Management