Fatemeh Chavoshi

Customer Service & Sales Specialist                                                                                         Nikepars | March 2017 – June 2024

• Managed inbound and outbound sales calls, driving revenue growth and achieving sales targets.
• Provided personalized customer support, resolving issues and enhancing customer satisfaction.
• Led product demonstrations and educated clients on features, benefits, and value propositions.
• Maintained accurate customer records using CRM systems to track sales progress and follow-ups.
• Processed orders, managed transactions, and coordinated with logistics to ensure timely deliveries.
• Trained and mentored junior sales representatives to enhance team performance and productivity.
• Developed and implemented promotional strategies to maximize sales conversions and upselling opportunities.

Sales Expert – CCTV & Security Solutions                                                               NEGACO | September 2009 – February 2017

• Developed and executed sales strategies for CCTV and IP cameras, increasing revenue by 20%.
• Provided tailored security solutions, building strong client relationships and trust.
• Led negotiations, maximizing profitability while ensuring customer satisfaction.

Sales Associate & Cashier                                                                          0-1 Control Pardazesh | October 2004 – January 2008

• Assisted customers with purchases, product inquiries, and personalized recommendations.
• Maintained inventory accuracy and handled merchandise stocking and organization.
• Processed transactions efficiently, ensuring a seamless checkout experience.
• Managed cash register operations, ensuring proper handling of payments and transactions.
• Provided excellent customer service, addressing concerns and ensuring a positive shopping experience.
• Assisted in promotional sales events, engaging customers and boosting sales revenue.
• Collaborated with team members to enhance store efficiency and improve overall operations.
• Conducted inventory audits, ensuring proper stock levels and minimizing discrepancies.

Cashier & Team Leader                                                                              Insulation Industry | October 2001 – September 2004

• Provided outstanding customer service, handling 50+ transactions daily.
• Assisted in inventory management, merchandising, and store organization.
• Supported warehouse operations to ensure timely order fulfillment.
• Processed cash, credit, and debit transactions accurately and efficiently.
• Maintained store cleanliness and organized merchandise displays for an enhanced shopping experience.
• Assisted customers in selecting products based on needs and preferences, ensuring satisfaction.
• Trained new cashiers and team members on store policies and procedures.
• Helped implement promotions and special offers, boosting store sales and customer engagement.

• Bachelor’s Degree in Software Engineering | Islamic Azad University (2004 – 2009)
• Proficient in Microsoft Word & Excel (Certified by Microsoft)-2025