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Gaurav Chaudhary

Gaurav Chaudhary

Project Management Office

Upper Management / Consulting

Brampton, Ontario

Social

Services offered

Highly skilled Assistant Project Manager with over 5 years of experience in project management and PMO operations, specializing in the seamless execution of IT projects. Proven track record of collaborating with executives, product leaders, and cross-functional teams to measure product success and drive data-driven decision-making. Adept at developing and managing product roadmaps, overseeing the product lifecycle, and championing data literacy within organizations.  Strong background in fostering a culture of experimentation, ensuring compliance with data regulations, and identifying opportunities for innovation in the insights and analytics space

Assistant project manager
Technical support analyst
Project management
Approximate rate: CAD$ 35 per hour

Experience

Technical Support Analyst                                                                                          

Connex Telecommunication Inc., Hamilton, ON | September 2023 – Present

  • Provided end-to-end technical support, enhancing customer satisfaction by 80% through solution-based interactions.
  • Conducted root cause analysis, leading to a 30% decrease in incident rates.
  • Actively contributed to team development through continuous learning and training.
  • Managed and prioritized high volumes of customer inquiries, demonstrating exceptional organizational skills and supporting ongoing team development.

 

Assistant Project Manager 

Zoom Into Web, New Delhi, India | November 2017 – June 2022

  • Collaborated with Project Managers and Leaders to prepare comprehensive project reports, including action plans, timeframes, and resource allocation.
  • Assisted in planning and executing various projects, achieving a 20% increase in revenue.
  • Implemented risk management strategies and provided training and documentation at closure to reduce the project risks by 30%.
  • Utilized project management tools such as JIRA and MS Project to track tasks, manage backlogs, and monitor project progress, ensuring adherence to timelines and milestones.
  • Refreshed KPIs and metrics to measure ITSM process effectiveness, tracking progress and guiding further optimizations.
  • Supported budget creation, forecasting, monitoring, and processing payments, generating regular status updates.

Developed and delivered comprehensive status reports to keep stakeholders informed of project progress.

Education

Post Graduate Diploma, Project Management - Dean’s honor list- Sep 2023– Apr 2024
Algonquin College, ON, Canada
Coursework: IT Project Management |Budgeting and PMI | Process groups and Knowledge areas

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