Hani Kapoor

An enthusiastic self-starter with excellent customer service skills who enjoys juggling
multiple tasks and excels in busy environments.

Pharmacy operations 

Communication and Customer Service Skills:
 Provided friendly customer service at prescription drop-off and pick-up counters.
 Communicated with all customers and staff in a pleasant and professional manner.
 Followed all HIPAA laws and patient privacy while providing excellent patient care.
 Ensured customers requiring counseling (OTC or Rx ) are referred to the pharmacist in a timely and
appropriate manner.
Positive, cooperative, and team-oriented attitude:
 Teamed with peers, technicians, and pharmacists to appropriately access prioritization and complete orders
accordingly. Performed other duties as assigned by the Pharmacy Manager or Pharmacist.
 Maintained perpetual inventory system in Kroll
 Prioritized recalls and immediately isolated product; quarantined until details of the recall are provided
 Provided customer assistance with merchandise on the sales floor and at the cash register.
Detail oriented and Excellent organizational skills:
 Processed high prescriptions with 100% accuracy
 Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories, and
poison or controlled drug registries.
 Restocked the shelves for prescription medications as well as BTC and prepared the expired products for
return
 Diligently performed administrative duties such as cycle counts, narcotic counts, return to stocks, and clerical
functions including filing, copying, and faxing

Master of Pharmacy

Bachelor of Pharmacy