Harpreet Kaur

Growth-focused professional with versatile experience in managing all facets of customer service, office operations, and
administration. Deft at building productive relations with customers, suppliers, and external departments. Instrumental in
collaborating with cross-functional teams to ensure operational and service excellence. Excel at resolving employer
challenges with innovative solutions, systems, and process improvements that increase efficiency, customer satisfaction,
and retention. Remarkable efficient in providing tailored solutions to customers by identifying their individual needs,
establishing rapport with key accounts, and meeting business objectives. Articulate communicator; focused on fostering
and nurturing positive relationships with key clients, staff, and stakeholders. Technically proficient with Microsoft office,
AUTOCAD, photoshop, Illustrator, and Manual drafting.
Areas of Expertise
♦ Sales Management
♦ Staff Training & Development
♦ Customer Satisfaction & Retention
♦ Office Operations Management
♦ Team Building & Leadership
♦ Relationships Management
♦ Strategic Planning & Analysis
♦ Performance Improvement
♦ Complex Issues Resolution
Professional Experience
TD Canada Trust JAN 2015 – OCT 2015
Easy Line Specialist
Supported customers with a variety of financial services through inbound and outbound calls.
Provided timely and accurate guidance and service to customers for a variety of product lines, plans and programs.
Provided prompt, courteous and efficient service that exceeds customer expectations; contributed towards effective cost
and risk control through productivity and adherence to corporate processes and controls.
Achieved departmental sales targets through recommendation of appropriate products and services.
Subway, Burnaby, BC OCT 2015 – MAY 2022
Customer Service Manager
Efficiently directed busiest subway in town. Perform various duties, such as opening/closing of store, heading
employees, creating schedules, placing food orders, managing inventory, handling deposits/payrolls/input invoices, and
ensuring store cleanliness. Operated computerized point of sale system and cash register. Steered all aspects of store
operations, including hiring/training associates, evaluating employee performance, and communicating food preparations
formulas and standards changes. Delivered quality customer service while resolving customer complaints.
● Adhered to local and national health and food safety codes while regulating company’s safety and security
policies.
● Gained recognition in monthly evaluations conducted by headquarters for ensuring everything is perfect,
comprising inventories, balanced cash, add-on sales, and good online surveys and store cleanliness.
Education
Certificate in Interior Design – British Columbia Institute of Technology | Vancouver, BC – 2019
Real Estate Licensing Course – UBC | Vancouver, BC – 2023
Key Projects
Residential Planning through mood boards, concept, rough sketching, and space planning.
Interior layouts inclusive of floor plans and elevations by using AutoCAD and photoshop.
Construction plans

Growth-focused professional with versatile experience in managing all facets of customer service, office operations, and
administration. Deft at building productive relations with customers, suppliers, and external departments. Instrumental in
collaborating with cross-functional teams to ensure operational and service excellence. Excel at resolving employer
challenges with innovative solutions, systems, and process improvements that increase efficiency, customer satisfaction,
and retention. Remarkable efficient in providing tailored solutions to customers by identifying their individual needs,
establishing rapport with key accounts, and meeting business objectives. Articulate communicator; focused on fostering
and nurturing positive relationships with key clients, staff, and stakeholders. Technically proficient with Microsoft office,
AUTOCAD, photoshop, Illustrator, and Manual drafting.
Areas of Expertise
♦ Sales Management
♦ Staff Training & Development
♦ Customer Satisfaction & Retention
♦ Office Operations Management
♦ Team Building & Leadership
♦ Relationships Management
♦ Strategic Planning & Analysis
♦ Performance Improvement
♦ Complex Issues Resolution
Professional Experience
TD Canada Trust JAN 2015 – OCT 2015
Easy Line Specialist
Supported customers with a variety of financial services through inbound and outbound calls.
Provided timely and accurate guidance and service to customers for a variety of product lines, plans and programs.
Provided prompt, courteous and efficient service that exceeds customer expectations; contributed towards effective cost
and risk control through productivity and adherence to corporate processes and controls.
Achieved departmental sales targets through recommendation of appropriate products and services.
Subway, Burnaby, BC OCT 2015 – MAY 2022
Customer Service Manager
Efficiently directed busiest subway in town. Perform various duties, such as opening/closing of store, heading
employees, creating schedules, placing food orders, managing inventory, handling deposits/payrolls/input invoices, and
ensuring store cleanliness. Operated computerized point of sale system and cash register. Steered all aspects of store
operations, including hiring/training associates, evaluating employee performance, and communicating food preparations
formulas and standards changes. Delivered quality customer service while resolving customer complaints.
● Adhered to local and national health and food safety codes while regulating company’s safety and security
policies.
● Gained recognition in monthly evaluations conducted by headquarters for ensuring everything is perfect,
comprising inventories, balanced cash, add-on sales, and good online surveys and store cleanliness.
Education
Certificate in Interior Design – British Columbia Institute of Technology | Vancouver, BC – 2019
Real Estate Licensing Course – UBC | Vancouver, BC – 2023
Key Projects
Residential Planning through mood boards, concept, rough sketching, and space planning.
Interior layouts inclusive of floor plans and elevations by using AutoCAD and photoshop.
Construction plans

Education
Certificate in Interior Design – British Columbia Institute of Technology | Vancouver, BC – 2019
Real Estate Licensing Course – UBC | Vancouver, BC – 2023