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Helen Williams

Helen Williams

Social Media Manager

Services provided: Facebook Marketing , TikTok , Instagram , Photography (Portraits / Weddings / Products / Food) , Digital Marketers , Admin - Social Media Managers , Social Media Marketing

Marketing / Advertising / Public Relations

Burnaby, Metro Vancouver Regional District
$30 / hour
Approximate rate

Social

Social Networks

About Helen Williams:

As a recent Communications graduate from SFU, I possess strong academic skills in research, writing, and analysis. Working as a freelance social media manager, across diverse industries, my focus on viewer-centric strategies has consistently driven success for my clients. I excel in fostering brand growth through a combination of hard work, attention to detail, innovative thinking, and exceptional organizational skills. I am eager to leverage my education and hands-on experience to make impactful contributions to your company.

Experience

Social Media Manager— Freelancer

Nov 2023 - Current

  • Conducted market research to define business goals, identify target audiences, and discover market trends
  • Developed marketing strategies, increasing audience engagement resulting in 70% growth rate
  • Managed the content creation process from planning to posting
  • Optimized content using SEO and trending audios, enhancing overall content performance resulting in 30k views within the first month
  • Proactively engaged with the community, fostering relationships, and enhancing brand loyalty

Server, Bartender —Dinakis Mediterranean Grill

Sep  2021- Aug 2022

  • Served food and beverages promptly
  • Used a POS system to place orders, manage bills, and handle complimentary items
  • Cultivated warm relationships with customers
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards
  • Worked as a team with other servers and kitchen staff
  • Took a leadership role by training new hires
  • Exceeded sales target by 7% by up-selling appetizers and drinks based on specific tastes and interests of diners
  • Made drinks and gained knowledge on different wines

Service Receptionist —Westwood Honda

June 2021- September 2021

  • Managed multi-line phone system
  • Greeted incoming customers and directed them accordingly
  • Prepared business correspondence and invoices
  • Followed up with past clients
  • Updated clients’ auto service repair folders
  • Helped to restock inventory of cars by delivering it from suppliers to dealerships
  • Processed client’s car rental orders

Front Desk Receptionist — H&R Block

Jan 2021- May 2021

  • Greeted clients
  • Answered phone calls and took messages
  • Followed up with past clients
  • Referred clients to available tax professionals
  • Handled payments
  • Assisted in filing of tax returns

Education

Bachelor Degree in Communications from SFU and multiple online marketing certifications.

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