Hema kumari

Energetic Customer Service Representative with 4+ years of experience in sales and resolving complex customer inquiries. Known for successfully handling escalated customer support issues. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Customer Service Agent, Qatar Airways
•Handling up the inbound and outbound calls, mailing, Chats ,social media etc, resolving the queries of the clients withe excellent communications, building relationship, problem solving, multitasking
•Planned route based on details provided by customer and computes ticket cost •Answered inquiries regarding airplane emergency procedures
•Rebooked passengers on late arrivals by maintaining customer satisfaction without compromising company guidelines
•Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
•Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Customer Service Agent, Qatar Airways

•Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
•Asked probing questions to determine service needs and accurately input information into electronic systems.
•Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
•De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
•Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Customer Support Associate, Unipath Solutions LLP

 •Supporting clients on Sales & Operations.
•Daily Client Communications.
•Creating site plans to prepare quotations. •Uploading purchase orders on CRM.
•Chasing client's customers for purchase orders. •Managing clients email inboxes.
•Quote generation in CRM
•Updating contacts in CRM.
•Reporting client on daily basis with work completed.

Sales Executive, SOTC travel limited

•Actively seeking out new sales opportunities through cold calling, networking and social media
•Setting up meetings with potential clients and listening to their wishes and concerns

1. Master of Business Administration, Liverpool John Moores University
2. PG Program in Management, Institute of Management Technology ,Ghaziabad 
3. Bachelor of Computer Application, Gossner College Ranchi