About Ifeoluwa Olojede:
Motivated customer service professional with over 3 years of experience delivering exceptional service to customers. Skilled in handling a variety of customer inquiries, processing orders, and resolving complaints to ensure customer satisfaction. Strong communication skills and ability to work well in a team environment.
Experience
MTN Nigeria – Customer Service |August 2020 – April 2023
- Respond to customer inquiries via phone, email, and chat, providing timely and accurate information and support.
- Process orders, track shipments, and handle returns and exchanges.
- Resolve customer complaints, working to identify and address the root cause of the issue and ensuring customer satisfaction.
- Maintain customer accounts, updating information and tracking activity as needed.
- Promote and sell additional products and services to customers, increasing sales and revenue for the company.
- Collaborate with team members to improve customer service processes and procedures. Supported sales and brand awareness that foster new and engaged existing members of the target group.
- Established a collaborative relationship with prospective clients.
Nem Insurance Plc – Customer Service Assistant
|May 2017 – July 2020|
- Provided support to customers via phone, email, and chat, answering questions and resolving issues related to product orders, shipments, and returns.
- Processed orders and tracking shipments, ensuring timely and accurate delivery.
- Investigated and resolved customer complaints, working with other departments to address any underlying issues.
- Maintained customer accounts, updating information and tracking activity to ensure accurate records.
- Upsold additional products and services to customers, increasing revenue for the company..
Education
University of Ibadan
Msc Agricultural Extension and Rural Development |2018 – 2019
Joseph Ayo Babalola University
B.A Hons in Agricultural Economics and Extension
Second class (upper division) |2009 – 2015|
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