Soorya Sahar Puducode Narayanan

Energetic and responsible recent graduate with nearly three years of experience in customer service and client-facing roles. Demonstrated expertise in building relationships with customers and resolving issues efficiently. Skilled in organizing events for multicultural groups. Seeking a suitable part-time position to gain valuable work experience and contribute to a team's success. Eager to learn and develop new skills while providing excellent customer service.

UNB International Student Organizer | University of New Brunswick, Fredericton June 2021 - Sept 2021

¨ Led a team of 35 students in organizing an international trip from India to Canada during the pandemic.

¨ Conducted extensive research and planning to ensure compliance with travel guidelines.

¨ Provided a cost-effective blueprint for the trip, resulting in a 25% reduction in total trip expenses.

¨ Collaborated with the agency to coordinate all trip itineraries within a limited two-week deadline.

¨ Coordinated multiple trips with the travel agent to accommodate the safe arrival of the registered batches.

Front Desk Student Associate | Babble Joy, Bengaluru Jan 2017 - July 2017

¨ Handled an average of 50+ customer inquiries daily with a positive feedback rate of over 75%.

¨ Resolved minor customer issues with a quicker turnaround time.

¨ Enhanced functional staff skills such as teamwork and report management.

¨ Implemented new technological automation to reduce customer turnaround time by 25%.

¨ Developed strong rapport with regular customers in a friendly and professional manner.

MS in Computer Science | University of New Brunswick, Fredericton - 4.0 GPA Sept 2021 – May 2023