Jaclyn Pope

Active Security Clearance: Reliability Status till 2032

• Impeccable organizational skills combined with superior attention to detail while staying flexible and resourceful.
• Ability to carry out projects independently and collaboratively within a team and independently.
• Design, create and produce high quality presentations, documentation, and website content.
• Proficient with the following programs/applications:
  Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, Jira, Confluence, Git, HTML, CSS, Java, Axe, Wave, PAC, HeadingsMap, InDesign, Adobe Pro
• Able to manage and prioritize multiple projects simultaneously while maintaining composure and accuracy.
• Works extremely well in demanding, high volume, fast paced environments.
• Exercise discretion and maintain confidentiality on all personnel and client matters.
• Excellent interpersonal, communication (verbal and written) and leadership skills.
  
  Testing Proficiencies
  Conducting manual accessibility testing across a variety of devices and software.
  Proficient in testing on Desktop/Laptop, Mobile Native (Android and iOS), Mobile Web (Android and iOS), Bluetooth keyboard, Touch keyboard, Tablet (Android and iOS), and Switch devices
  Software Proficiencies
  Skilled in using accessibility software such as Jaws, NVDA, Fusion, and ZoomText
  
  Testing and Quality Assurance 
  Planning and executing tests
  Automating test processes
  Conducting scenario-based testing 
  Reporting key metrics and benchmarks
  
  Accessibility Feature Proficiencies
  Proficient in utilizing iOS and Android accessibility features including VoiceOver, VoiceControl, TalkBack, Zoom, Inverted colour, High Contrast, Greyscale, and various others features 
  
  Additional skills:
  Human Resources and Relations 
  Consulting on HR matters 
  Analyzing HR data 
  Managing employee and vendor relations 
  Engaging and relating with stakeholders
  Knowledge Management
  Managing and utilizing knowledge resources
  Created and maintained knowledge databases
  Adhering to design standards 
  Problem Solving and Customer Service 
  Applying analytical skills to solve problems 
  Providing excellent customer service
  Project and Disability Management
  Managing infrastructure projects
  Overseeing disability management
  User Experience and Design
  Conducting Ux Research
  Performing usability testing
  Creating wireframes
  Designing for mobile platforms

Digital Accessibility Specialist, Canada Post – Digital Accessibility Team
Manager: David Fourney, October 2022 - December 2023

• Enhanced the organization’s accessibility practice by formulating policies and guidelines based on P.O.U.R principles.
• Took charge of managing the accessibility backlog and reporting.
• Conducted research and analysis in accessibility, including benchmarking studies.
• Provided project management and consultation with a focus on “shift left thinking.”
• Assessed and delivered accessible solutions to a diverse group including Stakeholders, Project Owners/Managers, DevOps, and Scrum teams.
• Utilized a range of tools for communication and collaboration, including MS Teams, Jira, Confluence, Word, Excel, PowerPoint, InDesign, Acrobat Pro, and Figma.

Accessibility Digital QA Tester, Fable Tech Lab
Manager: Lynette Frison, March 2021 - Present

• Offered interpretation and guidance to stakeholders on WCAG 2.1 standards, principles, and techniques, ensuring adherence to accessibility guidelines.
• Executed comprehensive investigations into issues surfaced during testing across a variety of digital platforms, utilizing a diverse range of assistive technologies and software.
• Crafted accessible design and code content to support stakeholders’ needs.
   

Course in Progress: (All courses are online and self-paced)

• Rick Hansen Foundation Accessibility Certification (RHFAC Training) (Complete April 2024)
• IAAP – CPACC – Certified Professional in Accessibility Core Competencies (Exam in Spring 2024)
• IAAP – Accessible Document Specialist course (Exam in Spring)
• Managers & Aspiring Leaders – Georgian College  (Complete February 2024)
• Frontline Services: Upskill Tourism – Georgian College (Complete February 2024)

Courses completed:

• Diversity, Inclusion, and Belonging (2024)
• Inclusive Mindset (2024)
• Fable level 1 & 2: Accessibility Champion certification badges (2023)
• Ux Design Certificate – Juno Tech college (2022)
• Frontend to Java certificate – Lighthouse Labs (2022)
• Web Development certificate – Juno Tech college (2021)
• Advanced Applied Web Development & Design – MACC (2020)