Jannan Haimour

I am eager to be applying for an administrative job. I believe I am a suitable candidate because I have; relevant
work experience, a business education background and a strong desire to work in an office setting. I am
applying for this job because want to leave my comfort zone and expand my knowledge.

Through my academic journey, l have learned time management and prioritization through
completion of assignments and exams with tight deadlines.
Working as dairy and frozen manager has taught me to be solution-oriented and driven to perform under
pressure.
Working in customer service has taught me to multi-task and deal with the public in a professional manner.
I am very comfortable with data entry. I enjoy paying attention to detail, finding and correcting errors and
thoroughly checking over my work.
I am very curious and am constantly trying to connect with my environment.
I take constructive criticism seriously and use it as motivation to create new standards.
I thrive when I create benchmarks for myself and monitor my progress towards achieving them.
Please refer to my attached resume for more detail around my job history.
What you will notice with my resume is that I have been out of the job field for some time due to some mental
health issues. I have struggled with substance use for several years. I have left jobs to attend short-term
treatment programs and re-integrated into the workforce too quickly. This has caused mental health issues to
re-surface and thus, the decision to take time off work to care for myself. But I do believe my most recent
completion of a treatment program has set me up to be successful in any job I set my mind on. Over the past
two years I have volunteered at Volken's Market and Furniture. I have excelled in several departments,

including the deli, produce, bakery, grocery, general merchandise, warehouse, dairy and frozen. The most
valuable experience has been in dairy and frozen because I learned how to manage both departments. Taking on
this role has re-ignited a passion in me to hold a vital function within a business, and reminds me how grateful I
am to have completed post-secondary education.

Thank you for your time and consideration. Please feel free to contact me via email or phone.

Dairy/Frozen Manager, 06/2022 - Current
Volken's Market And Furniture – Surrey, B.C.
Keep dairy and frozen shelves full by regularly ordering product.
Daily date checks to ensure freshness of product.
Daily temperature checks of refrigerators and freezers.
Regular price changes of products.
Ensuring products from suppliers are in good condition.
Ensuring dairy and frozen products are being stored within correct temperature range.
Maintaining cleanliness and tidiness of departments.
Training new employees and give direction and feedback.
Re-organizing products on shelves to be more appealing to customers.
Entering inventory into system and generated inventory movement reports.
Completing accounts payable posting.
Meeting with suppliers regularly to discuss
Achievements:
Increased dairy and frozen sales by 10% from previous years.
Increased sales margins and profit margins.
Sourced new dairy/frozen suppliers and purchased new products for our shelves.
Volunteer, 02/2021 - 05/2022
Volken's Market And Furniture – Surrey, B.C.
Greeted customers and took orders.
Sliced, weighed and packaged meat and cheese for customers.
Regularly cleaned and sanitized workspace including meat and cheese slicers.
PROFESSIONAL SUMMARY

WORK HISTORY

Received orders and made sure correct products are delivered.
Rotated products to ensure freshness.
Informed the deli manager about which products have low inventory and should be re-ordered.
Customer Service Representative, 07/2016 - 10/2017
Bold Center/Lac La Biche County – Lac La Biche, AB
Greeted guests when they entered building.
Attended to customer requests in order of priority.
Directed people to different areas of the facility.
Answered phone calls and took messages.
Sold passes and memberships to fitness centre.
Cleaned fitness equipment and
Processed transactions.
Directed customer inquiries to appropriate staff members.
Maintained tidy and organized workspace.
Counted and balanced cash till at end of shift.

Bookkeeper, 01/2015 - 06/2015
Bookkeeping Plus – Lac La Biche, Alberta
Recorded transactions of several small businesses using Simply Accounting.
Completed bank reconciliations.
Recorded payroll for several employees.
Shadowed full-charge bookkeeper as she posted payroll.
Made bank deposits.
Answered phone calls.
Organized and filed documents.

BBA: Accounting, 04/2014
NAIT - Edmonton, AB
Courses taken:

Financial Accounting
Managerial Accounting
Statistics

EDUCATION

Finance
Marketing
Economics
Taxation
Critical Reading and Writing
Business Law
Auditing
Negotiation and Conflict Resolution
Critical Thinking and Analysis
Operations Management
Ethics
Leadership
Business Communications
Organizational Behavior