Jeanette Somogyi-McPherson
Customer Service / Support
Services offered
Customer service /Hospitality leader with 14 + years of front desk management experience combined with international and administration studies in best business practices. Bilingual, well-travelled with exceptional reliability and flexibility for meeting the demands of the customer service industry. Current professional development with the Ontario Tourism Education Corporation (OTEC) including, the Leadership series, EMERIT, Workplace Essentials, Conflict Resolution and Diversity at the Workplace certificates.
Experience
FRONT DESK MANAGEMENT SKILL SET
Leadership and Team building – Run wellness clinic since 2016, Completed Kingston Economic Development (KEDCO) Leadership Excellence and Development Program (LEAD); program for women in C-suite leadership positions on overcoming business challenges.
Mentor and recruit and train a team of ten staff to successfully interact with clients resulting more than 60% and increasing rate retention of customers.
Organizational and Management – Collaborated with KEYS, Canadian Federation of Independent Businesses (CFIB) and Ontario Chamber of Commerce, and Tourism Ontario and awarded Equity, Diversity, and Inclusion Charter.
Coordinate business operations including online payment and booking systems, business office applications software, excel spreadsheets, sourcing products, QuickBooks resulting in established business for over 15 years.
Relationship Building – Establish and cultivate relationships with clients, partner with local organizations in promotional events such as, Empire Life, Kingston Connections, Chamber of Commerce, Thousand Island Tourism, Kingston Health Science Center, resulting in a strong business presence in the community.
Promotion & Marketing – Oversee social media advertising and promotions; business website and business facebook, twitter, mass emails and online booking system resulting in a thriving business.
Manager, 2006 – Present
Elements Natural Therapies and Spa, Kingston, ON
Book and record accurately all reservations and respond to inquiries
Manage payroll and point of sales
Resolve client complaints or conflict resolutions
Coordinate bookings
Create sales techniques to increase reservation numbers
Ensure check in check out standards are met
Assist clients/guests in accessing wellness services in the community
Education
Canadian Government Clearance - 2023
Bachelor’s Public Administration/Masters Social Sciences
University of Konstanz (Queen’s University Partner), Konstanz, German
George Mason University, Fairfax, Virginia
62 undergraduate credits in European Studies, transferred to University of Konstanz
Associates in Arts, Ferrum College, courses in Social Work
First Aid/CPR August 2021
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