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Barrhaven
Jeanette Somogyi-McPherson

Jeanette Somogyi-McPherson

Customer Service Manager

Customer Service / Support

Barrhaven, Ottawa

Social

Services offered

Customer service /Hospitality leader with 14 + years of front desk management experience combined with international and administration studies in best business practices. Bilingual, well-travelled with exceptional reliability and flexibility for meeting the demands of the customer service industry. Current professional development with the Ontario Tourism Education Corporation (OTEC) including, the Leadership series, EMERIT, Workplace Essentials, Conflict Resolution and Diversity at the Workplace certificates.

Front desk management
Hospitality leader
Wellness services
Customer service manager
Approximate rate: Not specified

Experience

FRONT DESK MANAGEMENT SKILL SET


 

Leadership and Team building – Run wellness clinic since 2016, Completed Kingston Economic Development (KEDCO) Leadership Excellence and Development Program (LEAD); program for women in C-suite leadership positions on overcoming business challenges. 

Mentor and recruit and train a team of ten staff to successfully interact with clients resulting more than 60% and increasing rate retention of customers.


 

Organizational and Management – Collaborated with KEYS, Canadian Federation of Independent Businesses (CFIB) and Ontario Chamber of Commerce, and Tourism Ontario and awarded Equity, Diversity, and Inclusion Charter.

Coordinate business operations including online payment and booking systems, business office applications software, excel spreadsheets, sourcing products, QuickBooks resulting in established business for over 15 years.


 

Relationship Building – Establish and cultivate relationships with clients, partner with local organizations in promotional events such as, Empire Life, Kingston Connections, Chamber of Commerce, Thousand Island Tourism, Kingston Health Science Center, resulting in a strong business presence in the community. 


 

Promotion & Marketing – Oversee social media advertising and promotions; business website and business facebook, twitter, mass emails and online booking system resulting in a thriving business.


 

Manager, 2006 – Present

Elements Natural Therapies and Spa, Kingston, ON 


 

Book and record accurately all reservations and respond to inquiries

Manage payroll and point of sales

Resolve client complaints or conflict resolutions

Coordinate bookings

Create sales techniques to increase reservation numbers

Ensure check in check out standards are met

Assist clients/guests in accessing wellness services in the community 


 

Education

Canadian Government Clearance - 2023

Bachelor’s Public Administration/Masters Social Sciences 

University of Konstanz (Queen’s University Partner), Konstanz, German

George Mason University, Fairfax, Virginia

62 undergraduate credits in European Studies, transferred to University of Konstanz

Associates in Arts, Ferrum College, courses in Social Work

First Aid/CPR August 2021

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