Jessica Jensen

Organized, reliable, and people-focused professional with experience in administration, coordination, and client service. I hold a BA in Political Science with a Psychology minor and bring strong communication, multitasking, and problem-solving skills to fast-paced environments. I value professionalism, teamwork, and meaningful work.

Experienced team leader and administrator with a strong background in operations, staff coordination, and client service within high-volume environments. Currently serving as a Shift Lead, overseeing daily operations, scheduling, training, and performance of large teams while ensuring compliance with policies and service standards. Previously held a Guest Experience Manager role, where I led customer experience initiatives, resolved complex issues, implemented training programs, and tracked performance metrics to improve service outcomes. Known for strong organizational skills, clear communication, discretion, and the ability to manage multiple priorities in fast-paced settings.

Bachelor of Arts in Political Science from MacEwan University