John A Gordon

- Duplicate customer issues and define root causes, using product designs, code, or specifications
- Coordinate Interim Fix and Fix Pack releases to ensure all required fixes are included and verified
- Verify defect fixes
- Triage and debug automated test failures and report product defects
- Document processes in team wiki
- Product deliveries: Upload IFs, FPs & GA releases to Fix Central & Passport Advantage (customer delivery sites)
- Produce component builds and install kits for IFs/FPs
- Performance Testing

See LinkedIn profile

See LinkedIn profile