Jonathan Addo

Infrastructure Analyst / Systems Administrator / Helpdesk support with 15+ years of progressive experience supporting enterprise and public-sector IT environments across government, telecom, aviation, banking, and mining. Strong expertise in private and public cloud platforms, hybrid infrastructure, virtualization, storage, backup, disaster recovery, security operations, and ITIL-based service delivery.

Demonstrated ability to support, optimize, and secure cloud and on‑prem infrastructure, respond to incidents, automate operational tasks, and collaborate with application and business teams. Well-aligned with Service New Brunswick’s shared‑services model, client service orientation, and public-sector operational standards.

Holds ITIL, MS Azure Cloud, PMP, PMI-ACP, CCNA, PRINCE2, and (ISC)² Certified in Cybersecurity certifications. Adept at Agile/Scrum delivery, stakeholder engagement, and translating business requirements into scalable, secure, and cost-optimized IT solutions.

Avaso Technologies – Supporting Air Canada - NB Airports                  NB, Canada

IT Infrastructure Engineer     Oct 2023 - Present

• Provide operational support for hybrid and cloud-connected infrastructure, supporting mission-critical airport and aviation systems.
• Support and maintain public cloud–integrated services (primarily Microsoft Azure–aligned environments), ensuring availability, performance, and security.
• Monitor infrastructure health, capacity, and availability, and make recommendations for performance and reliability improvements.
• Respond to incidents, service requests, and problems, performing troubleshooting across cloud services, Windows Server, Linux, virtualization, networking, and security layers.
• Support backup, restore, and disaster recovery operations using Cohesity, including restore validation and DR readiness testing.
• Perform patch management, vulnerability remediation, and system hardening aligned with enterprise and aviation security standards.

ASA International  UK, Netherlands & Ghana

IT Systems Administrator  Mar 2022 - Sep 2023

• Administered Windows and Linux server environments supporting multi‑country enterprise operations.
• Supported cloud‑connected and hybrid infrastructure, ensuring high availability and secure access.
• Managed SAN storage, backups, and DR workflows, maintaining near‑continuous uptime.
• Assisted in infrastructure automation and standardization initiatives.
• Participated in ITIL‑aligned incident, change, and service request processes.
• Produced operational documentation and contributed to infrastructure improvement initiatives.

BigPay Ltd                                            Ghana

IT Systems Administrator   Oct 2020 - Feb 2022

• Designed and supported enterprise infrastructure delivering 99% service availability.
• Implemented backup, encryption, and disaster recovery strategies, including restore testing.
• Administered server platforms, virtualization, and enterprise storage solutions.
• Supported security controls, access management, and vulnerability remediation.

Fidelity Bank                                        Ghana

IT Specialist - Infrastructure       Jul 2018 - Sept 2020

• Supported Windows Server and Linux workloads in a regulated financial environment.
• Managed enterprise backup systems and DR readiness testing.
• Supported SAN storage, virtualization platforms, and lifecycle upgrades.
• Ensured compliance through patching, access controls, and security updates.
• Acted as a technical resource on infrastructure projects and audits.

Electoral Commission                         Ghana

Network Engineer             May 2016 - Jun 2018

• Supported national‑scale IT infrastructure including servers, networking, and security platforms.
• Participated in disaster recovery planning, system readiness, and operational support.
• Maintained DNS, DHCP, and core network services.
• Developed SOPs and infrastructure documentation.

• Diploma, Electronics Engineering Technology                                                                2023 – 2025

(New Brunswick Community College (NBCC), Canada)

• BSc. Electrical/ Instrumentation Engineering                                                                1999 – 2003

Kwame Nkrumah University of Science & Technology (KNUST), Ghana