Junshu Zhou
Services provided: Customer Support Representatives
About Junshu Zhou:
Hello! I am Jun, and I have been working in IT support/Customer service for 3 + years. I have 2 years experience working in-office supporting a specific department and 1 year in a high volume call center. I am technically proficient with tools and workflows which allows me be a knowledge base and a solutions expert for customers. I take each customers concern to heart and aim to resolve them with passion, utilizing my active listening skills and empathy.
Experience
1.5 Years as a Service Assurance Agent at Shaw Communications. Call center environment with heavy call volumes.
2 years as IT support for IDS GROUP and Sun Commercial Real Estate. Tasked with Data entry, supporting work applications and database administration.
Education
General Educational Development
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