JUSTIN OKEKE

Responsibilities:

1. Interacting with customers: You communicate with customers through various channels like phone calls, emails, live chat, or social media to understand their needs and provide appropriate solutions.
2. Problem-solving: You identify and analyze customer issues or complaints, troubleshoot problems, and provide timely and effective resolutions.
3. Providing information: You answer customer queries, provide product or service information, explain policies, and assist with account-related inquiries.
4. Recording interactions: You accurately document customer interactions, including issues raised, solutions provided, and any follow-up actions required.
5. Escalating issues: When necessary, you escalate complex or unresolved problems to higher-level support or management for further assistance.
6. Maintaining customer records: You update and maintain customer databases, ensuring accuracy and confidentiality of customer information.
7. Upselling and cross-selling: You may suggest additional products, services, or upgrades that align with the customer's needs to generate sales opportunities.

Skills and Qualifications:

1. Excellent communication skills: You possess strong verbal and written communication skills to effectively interact with customers and convey information clearly.
2. Patience and empathy: You demonstrate patience, understanding, and empathy towards customers, even in challenging situations, to provide exceptional customer service.
3. Problem-solving abilities: You have a knack for identifying issues, analyzing problems, and finding appropriate solutions to meet customer needs.
4. Product knowledge: You are knowledgeable about the company's products, services, policies, and procedures to provide accurate and relevant information to customers.
5. Multitasking and time management: You can handle multiple customer inquiries simultaneously, prioritize tasks, and manage your time efficiently to meet response time targets.
6. Adaptability: You can adapt to different customer personalities, handle various situations, and work well under pressure or in a fast-paced environment.
7. Computer proficiency: You are comfortable using computer systems, customer support software, and other tools to retrieve information, document interactions, and navigate relevant applications.

Responsibilities:

1. Interacting with customers: You communicate with customers through various channels like phone calls, emails, live chat, or social media to understand their needs and provide appropriate solutions.
2. Problem-solving: You identify and analyze customer issues or complaints, troubleshoot problems, and provide timely and effective resolutions.
3. Providing information: You answer customer queries, provide product or service information, explain policies, and assist with account-related inquiries.
4. Recording interactions: You accurately document customer interactions, including issues raised, solutions provided, and any follow-up actions required.
5. Escalating issues: When necessary, you escalate complex or unresolved problems to higher-level support or management for further assistance.
6. Maintaining customer records: You update and maintain customer databases, ensuring accuracy and confidentiality of customer information.
7. Upselling and cross-selling: You may suggest additional products, services, or upgrades that align with the customer's needs to generate sales opportunities.

Skills and Qualifications:

1. Excellent communication skills: You possess strong verbal and written communication skills to effectively interact with customers and convey information clearly.
2. Patience and empathy: You demonstrate patience, understanding, and empathy towards customers, even in challenging situations, to provide exceptional customer service.
3. Problem-solving abilities: You have a knack for identifying issues, analyzing problems, and finding appropriate solutions to meet customer needs.
4. Product knowledge: You are knowledgeable about the company's products, services, policies, and procedures to provide accurate and relevant information to customers.
5. Multitasking and time management: You can handle multiple customer inquiries simultaneously, prioritize tasks, and manage your time efficiently to meet response time targets.
6. Adaptability: You can adapt to different customer personalities, handle various situations, and work well under pressure or in a fast-paced environment.
7. Computer proficiency: You are comfortable using computer systems, customer support software, and other tools to retrieve information, document interactions, and navigate relevant applications.

Bsc in electrical Electronics Engineering