Ka Wai Lam

• Result-driven with 8+ years of client-facing organizational and communication experience with recognition from citizens, peers and senior management
• Solid track record in crisis management, relationship building, strategic planning, people management, operation planning and execution that create lasting organizational change.
• Reliable, adaptable, fast-learning, people-oriented and detail-minded

Detective Inspector                                                                                                                                      Jun 2019 - Aug 2022

Hong Kong Police Force, Hong Kong

• Handled, prioritized and resolved 20+ citizens' concerns daily to deliver exceptional client experience through high-level service and support, and thus received more than 10 compliment letters and 95% positive feedback from citizens
• Increased team efficiency by developing a team of 7 investigators to investigate 20% more cases, while increasing the quality of their investigations from 75% to 95%, by implementing a goal-oriented management style 
• Collaborated with other departments within the company to ensure investigations were conducted in a timely and efficient manner that resulted in a 95% investigation completion rate within 48 hours, which was recognized by senior management
• Documented customer’s issues to assist current and future employees

Detective Police                                                                                                                                          May 2014 - Jun 2019

Hong Kong Police Force, Hong Kong

• Handled and troubleshoot 15+ assistance requests daily from citizens involved in accidents, crimes and natural disasters and consistently met high service standards 
• Displayed exceptional people skills and maintained a calm demeanor during every phone call 
• Investigated and documented the investigation progresses of over 400 crime cases annually, and submitted the reports to the commanding officers or magistrates
• Administered clerical tasks, including facilitating interdepartmental communication, managing schedules, and maintaining a digital filing system 

Cisco Certified Network Associate (CCNA) certification                                                                                         Dec 2022

Bachelor of Engineering, Electronic Engineering                                                                                  Sep 2009 - Aug 2013

The Chinese University of Hong Kong