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Karen Garney

Karen Garney

Luxury sales client retention

Tourism / Travel / Hospitality

Toronto, Ontario

Social

Services offered

Seasoned sales and marketing leader with over 20 years in luxury hospitality and travel, excelling in client retention and bespoke service delivery. Founded and scaled a multi-location luxury travel company generating multi-million-dollar revenues, while directing sales teams to achieve 5-star client satisfaction, repeat business, and optimized margins through expert relationship management. Ideal for customer service retention in hospitality, offering proven skills in VIP client acquisition, loyalty building, and exceeding expectations for high-net-worth clientele.

Marketing
Luxury hospitality
Travel services
Sales
Client retention
Approximate rate: CAD$ 35 per hour

Experience

I am strategic sales and marketing leader with over 20 years in luxury hospitality, private aviation, and travel. She founded and directed Luxury Travel Concierge Services and Cruise Holidays Humber Bay Travel Inc. from 1988 to 2024 in Toronto, scaling it to multi-million-dollar revenues across multiple locations while managing P&L, negotiating contracts, leading sales teams, and ensuring 5-star client retention. From 2014 to 2022, she served as President and Founder of Private Air Journeys, crafting bespoke VIP experiences for ultra-high-net-worth clients and fostering long-term loyalty through global partnerships.  Her career also includes community leadership as Co-Chair and Founder of Humber Bay Festival, Co-Chair of MS Society events, and Board Director at The Gate House.

Education

I have a marketing degree from the university of Toronto, I have taken many sales courses, a yellow belt at six Sigma   when it comes to sales and customer service, I have learned from the best in the industry over many years. I have owned an operated and been in the sales and marketing director for Cruise Holidays and Humber Bay Travel Inc. I have also owned an operated a stoke Private Air lifestyle company. 

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