Customer Care Coordinator
About Kelvin Cheng:
I am a fresh graduate at University of Toronto, who is ready to expand my horizon in the work field. o I am a team-player with strong interpersonal skill, where I exert teamwork and built strong relationships with my associates via good work ethics. At which our collaboration with drove the store into the most profitable location within the company. o I have good problem-solving skills forged by making custom headphones, speaker, and audio cables. As well as varieties of electronics repair from appliance to computer motherboards, to household electric circuit upgrades.
Customer Care Coordinator (Permanent Full-time)
Hoya Vision Care Nov 2022 - Present
This job requires in depth optical and eye care knowledge.
Responsible for the communication with optical professionals to provide advice and formulate dynamic solutions when obstacles appear in production of an eye ware.
Supporting and formulating a bridge between production and customer care teams.
Sales Associate (Full-time & Part-time)
Canada Computers & Electronics Oct 2020 – Oct 2022 ]
Top 3 sales within one of the largest location in the company
Expert in designing Custom Built Computers
Critical thinking and flexibility were demonstrated by providing creative solutions for individual customer with their unique situation
Trained and supervise trainees and new employees
Planned and Arranged product location
Honours Bachelor of Science (HBSc)
University of Toronto Sept 2017 – April 2022
Double Majored in Biology for Health Science and Psychology
Focused on Neuroscience aspect of Biology but also acquired knowledge in molecular biology and genetics
Specialized in Children & Adolescent Developmental Psychology and Abnormal Psychology
Skills including Time Management, Stress Handling were forged during my years in undergrad
The ability to improvise, prioritize, multitask were also acquired
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