Kevin Arbour

To whom it may concern:

It is with great pleasure that I present to you my professional profile. I am a motivated individual with 11 years of experience in client services, whether it be within a retail (sales, service and management) or professional services environment. Most recently, I worked as a team lead for a sales support and client services focused team within the marketing and advertising industry. Je suis aussi parfaitement bilingue (I am also perfectly bilingual in both English and French) and am very familiar with the Microsoft Office suite of programs, as well as various CRM systems.

Now living in Calgary, AB, I am originally from Montreal, QC, where I was with my most recent employer, PATTISON Outdoor Advertising, Canada’s largest out-of-home advertising firm, for four years from March 2019 until February 2023. In my role as Team Lead - Sales Administration and Client Support, I handled various advertising campaigns ranging from local car dealerships and real estate brokers to large national campaigns, such as McDonald’s, which represented annual revenue and sales of approximately $3-$5 million in client investments. In that role, I perfected my ability on dealing with strict timelines, lead weekly coordination meetings, and was also responsible for training all new hires to our team, as well as acting as a liaison between the coordinators, our department director, and the sales managers. I also handled all escalated client issues, such as billing, posting, credits, etc. I believe that my combined experiences in, and passion for, client services and sales, coupled with my education, dedication, vibrant personality, fluent bilingualism and passion to succeed will make me the best candidate to fill this role within your company.

It would be a great honour to be able to have the opportunity to be part of the team, as I will strive to see not only my own personal and professional success, but to also see the continued success and development of the firm as well, and I will work very hard to make the team which I am a part of the best that it can be, and I am passionate about offering the absolute best to my clients.

I thank you for having taken the time to review my profile and I look forward to speaking with you in the future.

With best regards,

Kevin Arbour

Team Lead - Sales Administration and Client Support

March 2019 – February 2023

Pattison Outdoor Advertising | 359 Place Royale, Montréal, QC H2Y 2V3

Building and supervising a high-performing team of driven and motivated sales and

client support coordinators with the goal of achieving client success

-Involved in the interview and hiring process with the department manager. Post-hiring,

responsible for training and continued development of all new hires and current staff

-Managed employee issues and conflicts, as well as serving as interdepartmental liaison

between employees and managers. Ran weekly sales admin meetings in the absence of

the department manager

-Served as the resource point for all escalated client issues (i.e., billing, reimbursements,

posting issues, etc.), and as the main point of contact for the province of Québec for the

online LiveChat system

U.S. Customs Import Documentation Coordinator

December 2017 – February 2019

Axxess International Inc. | 360 rue Saint-Jacques Ouest, Montréal, QC H2Y 1P5

Acting as a liaison between the clients and the firm in the goal of providing exceptional customer service while dealing with the timely filing and coordination of import documentation

-Handling the coordination of commercial documents (pre-advice, arrival notice, commercial invoice, packing list and bill of lading) and sent them to the clearance team to have containers and shipments cleared on time arriving by way of air, sea, rail and ground transport into various U.S. ports
-Dealing with the document coordination for the company’s biggest client
-Expanded knowledge of U.S. customs and freight forwarding practices.

Sales Associate

October 2015 - November 2016

Browns Shoes | 1 Place Ville Marie, Montréal, QC H3B 2B6

Delivering high quality customer service in the sale of luxury footwear

-Helping clients find shoes for their everyday needs
-Dealing with high-end products, ranging from brands such as Luca Del Forte, Hugo Boss, Michael Kors and Stuart Weitzman
-Selling and upselling high-end products

Co-Manager

July 2013 – October 2015

Danier Leather | 1 Place Ville Marie, Montréal, QC H3B 2B6

Managed the sales floor in the manager’s absence, all while continuing to offer exceptional service to all clients

-Created the weekly schedules, and managed all employees and sales objectives, in the absence of the store manager
-Received all new merchandise deliveries and performed all creative changes in the store 
-Managed all cash transactions, including reimbursements and product exchanges, all while maintaining personal sales objectives

Customer Experience Representative

August 2011 – July 2013

Indigo Books and Music Inc. |1500 avenue McGill College, Montréal, QC H3H 3J5

Exceeded sales results monthly while engaging in customer care

- Ensured every client was matched to the perfect product to best fit their purchasing needs
- Able to meet the needs of customers with difficult issues regarding Indigo's services
- Overcame objectives to upsell and closed every possible sale.

Attestation of Collegial Studies - Transportation and Logistics                                March 2016 - March 2017

Champlain Regional College | 900 Riverside Drive, Saint-Lambert, QC J4P 3P2

Social Sciences – Education                                                                                     January 2011 – May 2013

Champlain Regional College | 900 Riverside Drive, Saint-Lambert, QC J4P 3P2

High School                                                                                                       September 2005 – June 2010

Heritage Regional High School | 7445 chemin de Chambly St.-Hubert, QC J3Y 3S3