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Midtown Toronto
Krishna Mota

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About Krishna Mota:

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Experience

  • Overall, 6+ yrs. of Experience as Salesforce Administrator involved in designing, modeling, analysis and maintenance of CRM systems.
  • Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes, and recommended solutions to improve their processes using SFDC. User testing
  • Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and Business Logic
  • Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility 
  • Experience in working with Salesforce.com sandbox and production environments
  • Expertise in analyzing and documenting the workflows and functionality of existing systems
  • Experienced in Servicemax, created SFM wizards.
  • Rolled out apps like CompeteIQ, Salesloft, Reference Edge, Bizible , 6Sense Intelligence, Genesys.
  • Written SOQL queries
  • Having good knowledge of all phases of SDLC with expertise in Requirement Gathering, Analysis, Designing, Development and Testing
  • Strong knowledge in full life cycle project management. Experience in Integrating App Exchange Applications with Salesforce
  • Excellent written and verbal communication skills to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts

Education

Completed my masters in canada 2014 

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