About Krishna Mota:
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- Overall, 6+ yrs. of Experience as Salesforce Administrator involved in designing, modeling, analysis and maintenance of CRM systems.
- Acquainted and well versed with CRM processes like Sales, Marketing, Customer Service and Customer Support, Business Processes, and recommended solutions to improve their processes using SFDC. User testing
- Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, lookups, Entity Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and Business Logic
- Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility
- Experience in working with Salesforce.com sandbox and production environments
- Expertise in analyzing and documenting the workflows and functionality of existing systems
- Experienced in Servicemax, created SFM wizards.
- Rolled out apps like CompeteIQ, Salesloft, Reference Edge, Bizible , 6Sense Intelligence, Genesys.
- Written SOQL queries
- Having good knowledge of all phases of SDLC with expertise in Requirement Gathering, Analysis, Designing, Development and Testing
- Strong knowledge in full life cycle project management. Experience in Integrating App Exchange Applications with Salesforce
- Excellent written and verbal communication skills to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts
Completed my masters in canada 2014
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