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KULDEEP BARTIA

KULDEEP BARTIA

TECHNICAL SUPPORT

Technology / Internet

New Waterford, Nova Scotia

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About KULDEEP BARTIA:

Technical/Customer Service Representative with 2 plus years of experience, seeking a challenging yet fulfilling position that will utilize my management and customer service experience to its full potential. 

Experience

Technical/Customer Service Representative 

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Clarify customer requirements; probe for understanding, use decision-support tools and

resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.

  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance

Education

Post Graduation Diploma in Transport and Logistics Management

Cegep College, Montreal, QC (Sept 2018 - Feb 2021)

 

Post Graduation Diploma in Practical Elements of Mechanical Engineering 

Fanshawe College, London, Ontario (April 2017 - May 2018 )

 

Bachelor of Engineering, Aerospace Engineering

Indian Institute of Aeronautical Engineering (IIAE),Dehradun, India (April 2013 - April 2016) 

 

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