Samuel Olaiya

Results-oriented and analytical Business Analyst and scrum master with over 7+ years of experience and demonstrated success in documenting and analyzing business process requirements, Manual Testing and Software development. An extensive experience in using problem-solving skills to provide cost-effective solutions to meet challenging business demands on a wide range of SaFe Agile and Waterfall projects

Team Lead/Salesforce Administrator |Manifest & Company| Waterloo, ON | Jan 22 - date

Project:  Mortgage and Loan App Development / Retail CRM App development

• Configured, customized, and optimized Salesforce instances to align with business requirements, ensuring seamless integration and user adoption.
• Managed user accounts, profiles, roles, and permission sets, implementing robust security controls and maintaining data integrity.
• Developed and maintained custom objects, fields, page layouts, and record types to support various business processes and enhance user experience.
• Collaborated with cross-functional teams, including developers, business analysts, and stakeholders, to ensure successful integration of Salesforce with external systems and tools.
• Provided end-user training and support, troubleshooting issues, and implementing enhancements to optimize Salesforce performance and user productivity.

Business Analyst /Scrum master| SCI Logistics |Montreal |Jan 2020 – Jan 2022

Project: Mobile & Web App Development/ Data Migration

• Led Agile transformation initiatives, implementing Scrum methodologies and fostering a culture of continuous improvement.
• Facilitated sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives, ensuring adherence to Agile principles and promoting efficient delivery.
• Managed and resolved impediments, removing obstacles to maximize team productivity and delivery of high-quality software solutions.
• Optimize the value of the products ability to create clearly define and testable user stories and

acceptance criteria.

Masters in Business Admin 

scrum master 

CRM certificated