maher ben yahia

I am an IT professional with a strong educational background in Information Systems Techniques and a diverse range of experiences in technical support and sales. My recent role as an IT Technician at Groupe RG Design involved troubleshooting, system optimization, and implementing security protocols. Currently, I work as a Sales Associate at Vidéotron, where I excel in customer service and sales strategy.

EDUCATION AND PROFESSIONAL TRAINING
College – La Cité – Ottawa 2021 – 2024 (Information Systems Techniques)
Professional Insurance Training School – Tunis 2016 – 2017 (Continuing Professional Education in Insurance)
UNIL | University of Lausanne – Switzerland 2014 – 2016 (Private International Law)
UIK - Ibn Khaldoun University – Tunis 2010 – 2014 (Bachelor's Degree in Economics and Business Law)

PROFESSIONAL EXPERIENCES
Vidéotron Sales Associate March 2024 to present

Developing and implementing sales strategies to promote Vidéotron's products and services.

Providing expert assistance to customers to help them select solutions that best meet their needs.

Achieving and exceeding monthly sales targets through a customer service-oriented approach and deep product knowledge.

Actively participating in regular training on new products and sales techniques to maintain up-to-date expertise.

Collaborating closely with internal teams.
Groupe RG Design (3-month contract)
IT Technician December 2023 to February 2024

Provided technical support and resolved issues with computer systems and software applications within the organization.

Collaborated with team members to ensure smooth operation and prompt resolution of information technology-related issues.

Assisted in the configuration and installation of new computer equipment and peripherals.

Implemented security protocols and ensured data integrity on the network infrastructure.

Implemented and maintained IT security policies, including firewall configuration, access management using LDAP protocol, and system monitoring with SNMP.

Contributed to optimizing network and system performance, including managing backups using FTP protocol and performing regular updates.
La Source Customer Service and Sales Associate (Assistant Manager) 2021 to february 2024

Greeting and assisting customers (analyzing their needs and prospects).

Working under pressure to achieve sales targets.

Creating customized offers for clients based on their needs.

Managing the cash register (cash, debit, credit) and processing returns.

Reitmans Canada, LTD.

Information Technology Analysis Intern Summer 2022

Contributed to user satisfaction and retention by providing responsive technical support and delivering tested functional solutions.

Aided in building and maintaining software documentation sites on SharePoint using various programming languages.

Endured project deadlines were met through effective coordination in IT development.

Provided technical assistance and managed the local network (IP addressing and some cybersecurity tasks).

GAT insurance

Commercial Advisor 2016 à 2019

Health, life, and savings product advice.

Commercial prospecting and monitoring of implemented actions.

Management of automobile, motorcycle, and home insurance contracts.

Consulting mission: client appointments, legal consultations.

Negotiation and drafting of contracts (contract law).

Completion of transformation formalities and drafting of "articles of incorporation" (corporate law).

College – La Cité – Ottawa 2021 – 2024 (Information Systems Techniques)
Professional Insurance Training School – Tunis 2016 – 2017 (Continuing Professional Education in Insurance)
UNIL | University of Lausanne – Switzerland 2014 – 2016 (Private International Law)
UIK - Ibn Khaldoun University – Tunis 2010 – 2014 (Bachelor's Degree in Economics and Business Law)