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Experienced Customer Success Manager with a demonstrated track record of providing exceptional technical support and nurturing enduring client partnerships. Proven proficiency in elevating customer satisfaction, minimizing churn, and pinpointing avenues for product enhancement. Skilled in utilizing technical expertise and effective communication to bridge the gap between clients and technical teams

• Proven expertise in Customer Success Management and Identity and Access Management (IAM).
• Track record of driving customer satisfaction, retention, and revenue growth.
• Extensive experience in designing, implementing, and maintaining secure authentication and authorization systems.
• Skilled in leading and managing teams, delivering customer-centric solutions, and optimizing account growth.
• Proficient in CRM systems, data analysis, and customer feedback mechanisms.
• Demonstrated success in developing and executing customer success strategies aligned with business objectives.
• Experienced in client onboarding, conducting product training, and advocating for customer-driven product enhancements.
• 3+ years’ experience providing Technical support with experience implementing IT service desk best practices with knowledge of Incident Management, Change Management, Asset Management and Problem Management
• Knowledge of TCP/IP networking and related network services with proven experience supporting Microsoft Windows systems in an environment with Microsoft Office Suite and Office 365 
• Quick learner with the ability to learn and implement new concepts and processes

• Bachelor’s Degree, Bachelor of Science (Lassonde School of Engineering), York University, April 2020
• Diploma, Computer Programming, Seneca College, May 2017
• B2B Technological sales certification from Palette Skills, 2022