marilou dumas

Currently employed as a project and business development coordinator, I have the opportunity to put my knowledge into practice in process optimization, business strategy implementation and CRM management and integration. After leaving the field of tourism and hospitality due to the global health crisis, I am eager to reconnect with my passion for this industry and to put my interpersonal skills and my tireless character to the benefit of a dynamic workplace. Graduated with a bachelor's degree in tourism and hotel management from the University of Quebec in Montreal in May 2020, I have a solid education that has allowed me to acquire important knowledge of the tourism industry, event management, marketing strategy and administration. Demonstrating a talent for writing and having great communication skills, I am fluent in English and French, spoken and written. I also have several years of relevant experience in the hotel and restaurant industry, which has allowed me to develop a team spirit and great skills in problem solving, customer service and in management. Self-taught and possessing an unequaled sense of responsibility, I enjoy working in an innovative and enterprising environment. Congratulated for my curiosity and my ability to learn quickly, I covet a position that would offer me long-term professional development within a stimulating team. 

Will & Way - Project Coordinator, Business Development
AUGUST 2022-PRESENT
Carry out prospecting and share business development opportunities, support the preparation of budgets, provide support for the deployment of the business development strategy, management and integration of the CRM platform.

Lufa Farms - Administrative Coordinator
AUGUST 2020 - AUGUST 2022
Maintain digital records of access requests, company access and assets, subcontracts and security systems, maintain excellent rapport with staff, management, management of subcontractors, react quickly and professionally to any breach of security, daily management of equipment and facilities.

East African Voyage, Tanzania — Sales & Marketing Intern
JANUARY 2020 - MAY 2020
Sales, creation of personalized itineraries, destination marketing, development of a new communication strategy on different social media platforms, product development, database update.

Hotel Horizontal, Montreal - Assistant Manager
2018-2019
Create and manage invoices, manage online multiple booking sites, customer service and housekeeping team management.

HEC Montreal, Montreal - D.E.S.S. in management and sustainable development
September 2021 - PRESENT
Analysis and development of links between economy, organizations, sustainable development, community action, international development, social economy, responsible finance, environmental industry, etc.

University of Quebec in Montreal, Montreal — Bachelor of Business Administration - Tourism and Hospitality Management
SEPTEMBER 2016 - MAY 2020
Aims to analyze the problems of the national and international tourist sector and to manage tourist service companies, including hotel establishments and tourist destinations.