About Mashfa Alam:
I am a Marketing professional, Working in the areas of Sales & Marketing, Public Relation & Communications, Branding, Digital Marketing, Event Planning & Promotion, and Client Relations for the last 5 years. Always Passionate about Sales, Marketing, Branding, PR, event-management, and so on. If given proper opportunities I certainly can bring effective outcome for the company through my strategic Marketing planning, effective PR and Strong Sales & Branding capabilities.
Experience
Profile
Results-driven Sales, Marketing & customer relation professional with 5 years of experience in developing and executing strategic sales and marketing plans to drive business growth. Proven track record of exceeding targets & building strong client relationships.
Experience
Renaissance Dhaka Gulshan Hotel | PR Manager, Sales & Marketing
8th February, 2023 – 16th April, 2023
- Developed and implemented sales, marketing & PR strategies that increased revenue by 31% within 2 months.
- Negotiated contracts and partnership agreements, resulting in 80% increase in average deal size.
- Built a robust pipeline through cold calling, networking, and attending industry events.
Crowne Plaza Dhaka | Assistant Manager, Sales & Marketing
1st February, 2021 – 31st December, 2022
- Assisted in the development and execution of marketing campaigns, both online and offline.
- Created compelling content for website, blog posts, social media and email newsletters to drive brand awareness.
- Managed social media platforms, run ads and increased follower engagement by 120%.
- Conducted product demonstrations and presentations to prospects, effectively communicating value propositions.
- Arranged press conferences and promotional events.
Four Points By Sheraton Dhaka | Executive, Sales & Marketing
24th April 2018 – 31st January 2021
- Collaborated with cross-functional teams to ensure seamless customer onboarding and post-sales support.
- Managed a high-volume of customer inquiries via phone, email, and live chat, achieved a 90% customer satisfaction rate.
- Resolved escalated customer issues with professionalism and empathy, turning unhappy customers into loyal brand advocates.
- Conducted customer feedback surveys to gather insights and identify areas for improvement.
- Collaborated with the service team to communicate customer feedback and contribute to service improvements.
Training & Certification
- Leadership training conducted & certified by Ms. Aarti Agnihotri, Manager, Hotel Learning-South West Asia, IHG® Hotels and Resorts, held on 25-26 September, 2022.
- Completed the ambassador 101 training in University of Regina.
Education
2023 - 2025
Master of Administration in Leadership
university of regina
GPA 83% as of now
2012 - 2017
Bachelor of Business Administration in Marketing & HR
BRAC university
graduated with distinction, cgpa 3.50 out of 4.00
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