masuma nejat

I'm 20 years old and Currently studying my bachelor's degree in Psychology. 

Mark’s Clothing Store - Orchard Park Mall  

— Customer Service    

October 2023- April 2024 Kelowna, BC   Provided excellent customer service by greeting and assisting customers.  I worked full-time during the busy Holiday Season.   

Canadian Red Cross- HELP  

_ Health Equipment Loan Program  

January-April 2024 Kelowna, BC  

Manage health equipment loans and returns efficiently through the computer system.  I was answering the phones promptly, offering support and information to clients regarding health equipment availability and procedures.  

Provide personalized assistance to families, addressing inquiries and guiding them through the equipment loan process.  

Maintain accurate records of equipment transactions and Donation receipts using a computer system! Demonstrated strong organizational skills in managing multiple tasks, including equipment logistics and donation.  

Shoppers Drug Mart Pharmacy  — Volunteer Pharmacy Assistant  

March 2022- August 2022  New Westminster, BC 

Prepared medication labels with item names and quantities.  

Monitored and confirmed expiration dates on drugs in stock.  

I am supporting pharmacists in preparing daily prescriptions.  

Maintained clean and organized pharmacy shelving and work areas.  

Restock shelves and prepare expired drugs for return.  

SHE Organization Online English and Farsi Instructor — Volunteer  

September 2021-March 2022  Baltimore, Maryland, USA  

Prepared and maintained classroom environments appropriate for students learning and physical, social, and emotional development.  

Managed students’ behavior in the classroom by establishing and enforcing rules.  

Graded students and prepared assignments to track student progression. Assisted fellow teachers with assignment development, special projects, tests, administrative updates, and grading.  

Walmart Metrotown – Fashion Associate   

October 2022 – August 2023 Burnaby, BC

Maintained excellent knowledge of product locations and provided helpful advice.   Provided friendly and courteous customer service.   Interacted with customers to guarantee a memorable shopping experience.   

Cleaned and organized shelving and put away items from the change rooms.    

EDUCATION 

University of British Columbia Okanagan, Kelowna, BC  

September 2023 - Present  

Currently studying for my Bachelor's degree in Psychology.

 South Hill  Educational Center- High School Courses 

September 2022- January 2023  

I was upgraded to several high school courses in preparation for university.   

Burnaby Mountain Secondary  

School Burnaby, BC — High 

School 

September 2021- June 2022I completed my Grade 12 year 

West Nottingham Academy,  

Colora, Maryland — High School 

January 2021-June2021  

I attended WNA for one semester, after which I moved to Canada.  

Marefat High School, Kabul, Afghanistan — High School  

January 2019 – December 2020