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MD Soeb MOKERROM

MD Soeb MOKERROM

Desktop Support Specialist

Engineering / Architecture

Hamilton, Ontario

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About MD Soeb MOKERROM:

I am MD Soeb Mokerrom, currently living in Toronto, Canada. I am working in an IT related industry for the last 7 years. I started my career as a business graduate and achieved MBA from Cardiff Metropolitan University but later on in my career I have decided to change my field of study to Information Technology. So I started working for IT industry and at the same time, I admitted myself to George Brown College to get an advance diploma in Computer System Technology. I started working with Field Nation support and provide IT related service to different retail companies. I also set up network for several small business and construction companies. I joined IQRA IT solution April, 2016 and started working for NIKE Canada in April, 2018

Experience

 

DESKTOP SUPPORT Specialist (Level 2)                                                                Nike Canada ( Stefanini Inc)                               Install and update NIKE network images (Win 10/11, MAC OS) to the NIKE network devices 

  • Manage User account in Active Directory include A/C set up, new user A/C setup and multiple authentication
  • Troubleshoot: Microsoft Outlook (EUDORA), Office 365, Label view Printer, Avaya Phone
  • Created and maintained email address in MS Exchange, handle query in SQL server
  • Support Bit locker issue for TV and internet
  • Install and support IOS devices, dock station and other hardware related peripheral
  • Provide WAN support through smart hand
  • Maintain and troubleshoot security software such as Zscaler
  • Ticket and workload management utilizing management provided ticketing system (Service Now) 
  • Troubleshoot any kind of networking problem
  • Experience setup and troubleshooting Citrix workspace, SAP, VDI etc. software.
  • Provide remote support using the BOMGAR representative console 
  • Train/Supervise employee as per the management request      

Education

Diploma; Computer System Technology - Network and System                       Sep 2015 - Apr 2018

George Brown College, Toronto, Canada.

  • Network ( Router and Switch)
  • Web Development
  • Wireless
  • Cyber Security Fundamentals
  • Cloud Computing
  • Server 2016 
  • Microsoft Exchange 
  • Microsoft SharePoint
  • Esxi Server and Hyer V
  • A + certification
  • ITIL foundation

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