melissa lafleur

Love of paddleboarding, hiking, snowshoeing, downhill skiing, biking and any chance to be Outdoors

Strong sales and customer service skills and has shown a strong work ethic and positive attitude interacting with clients. Track record of being dependable, responsible, honest, punctual and hard working.

Work Experience 

VMware, Home Office – Ontario, Canada, March 2023 to Present 

Talent Experience Partner February 2023 to Present Additional role responsibilities included: Attending Intake and Strategy meetings, Submitting IRQs, Follow up with interviewers to ensure feedback is submitted in a timely manner and serving as the onboarding concierge for new hires. Projects: Participated in the creation of the Talent Experience Partner Handbook, Responsible for posting weekly TEP Update Briefing

Talent Acquisition Coordinator March 2022 to February 2023 Duties included: Scheduling interviews through Workday and debriefs via Outlook calendar, Sending emails via Outlook, Organizing zoom meetings and completing Code Pair requests, Communicating with Candidates, Recruiters and Hiring Managers in multiple time zones, Confirming interview dates and details with candidates, Responding to changes in schedules and communicating these to the candidates and interviewers. Projects: Participated in the creation of new hire onboarding branding communication templates, Participated in the creation of the QRG (Quick Reference Guide) for the Coordination sections, Participated in the creation of the Interview Schedulers Handbook. 

Ottawa Travel and Cruise Centre, Kanata, Ontario March 2000 to March 2022

 IATA Accredited Travel Consultant Manager  Full time April 2010 to March 2022 

Additional duties: Managing the office, staff scheduling, ordering office supplies and  brochures, submitting payroll hours, performance reviews, conducting interviews and training agents, dealing with complaints, managing agencies' social media pages.

 IATA Accredited Travel Consultant   Full time March 2000 to April 2010 

Duties: Direct client service in person, phone and email, collecting and processing

payments, issuing insurance policies and filing claims, booking travel in various time zones, Sabre Airline reservation system, advising on foreign currency, visa requirements, preparing travel documents, filing, Microsoft office, photocopying scanning documents. Booking cruises, all inclusives and adventure tours around the world. 

Algonquin College Tourism and Travel