Michael Gatchalian

360-degree manager with a wealth of experience in driving sales and profitability. Seasoned business strategist with the ability to manage the sales cycle while capitalizing on the full scope of opportunities. Results oriented leader with documented success in elevating teamwide morale through training, coaching, and encouragement.

Assistant Manager at Partsource

Driving repeat business by prioritizing commercial customer relationships and maintaining competitive pricing. Assisting in managing various elements of the P&L, including heavy hitters like payroll, operational expenses, and COGS. Demonstrating an understanding of fleet management, transportation, shipping, and claims management; and assisting with inventory, cycle counting, auditing, and store-use adjustments. Cultivating a safe working environment by contributing to incident management, training requirements, communications, & reporting.

Delivery Manager at Pfaff Lithia Motors

Enhanced day-to-day operations by partnering with accounting to ensure all transactions are processed in a timely manner; and provided guidance and support to the parts and services department. Liaised with drivers and dealers to schedule pickups and deliveries and repairs; and maintained accountability for overseeing our fleet of trucks and vans which entailed coordinating maintenance. Monitored and controlled inventory while ensuring adequate supplies of parts were ordered to meet demand. Elevated teamwide performance and morale by managing a range of HR functions including onboarding and training new hires, payroll, and paid time off, while resolving issues or concerns proactively. Analyzed and processed transactions while coordinating with accounting to spearhead & resolve issues; and ensured invoices were paid for the month. Augmented the decisional process by providing analysis, insights, and reports to management while meeting all customer and financial goals and objectives.

Sales Representative at Partsengine.ca 

Managed and coordinated the end-to-end sales and customer service process, while empowering a small army of sales professionals through training and coaching. Championed customer satisfaction by ensuring the resolution of product or service issues while maintaining robust relationships with vendors and manufacturers. Connected with aftermarket manufacturers on fitment inquiries and RMA requests; and approved return to merchandise authorizations while providing customers with return labels. Elevated teamwide performance by brainstorming with the sales team and CEO to innovate new strategies for lead generation, discovery and qualification

Diploma in Recreation and Leisure Services at Seneca College