Mohammad Shoumik Raihan

AWS Certified Solutions Architect – Associate with 4+ years of experience in technical support, automation, and systems troubleshooting. Strong foundation in AWS cloud services, Linux administration, networking fundamentals, and CI/CD workflows. Proven ability to diagnose production issues, support cloud-connected platforms, and work across operating systems. Actively seeking Cloud Support Associate, Cloud Infrastructure Associate, or Junior Cloud Engineer roles.

Support and Operations-focused engineer with 2+ years of experience across technical support and software QA, working closely with engineering teams to troubleshoot production issues, support live systems, and ensure reliable deployments. Experienced in ticket-based incident handling, root cause analysis, Linux/Unix environments, API and database debugging, and CI/CD-supported releases. Strong background in cross-functional collaboration, documentation, and operational tooling, with hands-on exposure to AWS cloud services. Proven ability to support business-critical applications in fast-paced, SLA-driven environments.

Master of Engineering in Quality Systems Engineering (Concordia University) with applied training in system reliability, risk management, process control, and data-driven quality improvement. Program emphasis on operational stability, incident prevention, root cause analysis, and continuous improvement directly supports roles in application support, platform administration, operations, and cloud services.