NEHA SHARMA

Excellence in providing customer services with convincing and friendly communication skills. Proven abilities to increase sales through up selling techniques that drive profitability.  Always committed to keep customers satisfied and resolve conflicts. Responsible, Knowledgeable, and technical savvy, the perfect candidate for the customer service job.

• Worked as a Customer Assistant in a renowned public sector bank. 
• Undertaken variety of roles such as a front desk representative of a bank to provide customer services to the Incoming footfall in the bank. 
• Understood customer requirement and assisted them in fulfilling their needs for example: Opening of a bank accounts, Cash transactions, handling checks etc.
• Guided customers about bank products, data entry, resolving complaints, marketing and selling bank products. 

Qualification

•  Bachelors of Commerce from Punjab University, India
• PGDM (MBA Finance) from New Delhi Institute of Management, India