Nimesh Das

Nimesh Das

IT Support Analyst 

Summary

Dedicated individual with 5+ years of experience in IT Support with a focus on .NET. Currently looking for a role in Customer Support or Help Desk. Detail-oriented, efficient and skilled in troubleshooting a wide variety of applications, hardware and databases.

Areas of Expertise

Customer Support 

.NET 

Cloud and DevOps

Linux and Windows Server

Administration 

Databases 

Active Directory

Microsoft 365 Products 

Networking principles 

Hardware troubleshooting

Professional Experience

RBC, Toronto

Senior Technical Systems Analyst

August 2022 — September 2023

• Built, extended and supported the Group Advantage C# .NET application, generating monthly compensation statements for 150+ stakeholders

• Setup version control in Git and built a CI/CD pipeline in Helios to speed up deployments

• Developed a login system proof of concept in ASP.NET Core 6 for existing applications to authenticate against the company’s LDAP environment

• Aided in setting up and configuring the QA Windows Server environment

• Skills and technologies used: Active Directory, SQL Server, IIS, Windows Servers, Git, .NET, HTML, CSS, Javascript, Visual Studio, ServiceNow, JIRA

Equitable Life, Waterloo

Intermediate Technical Analyst

October 2020 — August 2022

• Resolved customer queries for OnBase, a Document Management System used by 1000+ internal users

• Wrote backend C# scripts for the Anti-Money laundering and Critical Illness project initiatives, impacting 2000+ submitted applications annually

• Reduced a backlog of enhancement request items by 15%, bringing the oldest requests to the current year

• Worked actively in product deployments, leveraging Azure DevOps when appropriate

• Identified security risks to the team and engaged the Security department to discuss ways in reducing the probability of a compromise

• Skills and technologies used: Windows Servers, Git, SQL Server, HTML, CSS, .NET, Rest APIs, Postman, Azure DevOps, Visual Studio, ServiceNow, OnBase and Active Directory

Client Outlook, Waterloo

Implementation Specialist

October 2019 — June 2020

• Analyzed existing server infrastructure and performed upgrades to migrate customers onto more recent platforms of eUnity, the company’s core software product

• Performed first response and triaging for all incoming support tickets and calls, ranging from informative to system critical

• Diagnosed cases requiring knowledge in medical imaging and the language that viewers communicate in (DICOM),escalating to Engineering when required

• Worked directly with Engineering, Product Management, and Support to provide recommendations and strategies for meeting customer business requirements

• Wrote scripts in Windows batch to extend internal tools

• Skills and Technologies used: Windows Servers, Wireshark, Sql Server, PostGres and DICOM, Linux, Windows Batch shell

Opentext, Waterloo

Technical Analyst

February 2018 — October 2019

• Provided Enterprise Software Support to customers in the space of document management and archival

• Specialized in several IXOS products including Archive Server, Web Viewer, Capture Centre, Enterprise Scan

• Exchanged technical information with infrastructure and project teams, gaining valuable experience working with clients at multiple levels within the organization

• Skills and Technologies used: Windows/Linux/Sql Server, VMWare, OpenText Cloud, Log Troubleshooting

A.O. Smith, Fergus

Network Administrator (Co-op)

May 2015 — August 2015

• Worked with C# to build projects for the HR, Accounting, and Engineering teams in house

• Assisted the Network Administrator with various help desk tasks throughout the term

• Became very familiar with C#, HTML, CSS, JavaScript, and .NET development

Matcor Automotive, Brampton

System Administrator (Co-op)

April 2014 — August 2014

• Diagnosed personal computers, scanners, network equipment and mobile devices as required

• Setup Microsoft 365 products including Outlook, Teams, SharePoint and OneDrive on local machines

• Performed physical backups for the data center

• Restructured the knowledge base and migrated tickets to Spiceworks

• Skills and Technologies used: Hardware troubleshooting, DataCenter backups, Windows Servers, VMWare, Spiceworks

Education

Computer Science

University of Waterloo

Computer Security

Rogers Cybersecure Catalyst Program

Licenses & Certifications

Google Cloud Associate Cloud Engineer, Google, April 2023 — April 2026

GIAC Certified Incident Handler, SANS, August 2021 — August 2025

GIAC Security Essentials Certification, SANS, August 2021 — August 2025

Volunteer

Stanley Park Community Centre, Kitchener, Ontario November 2020 — November 2021

• Created and implemented marketing strategies to promote upcoming workshops

• Coordinated logistics for all workshop events including scheduling, materials, catering

• Facilitated workshops for up to 50 participants, ensuring objectives were met in a timely manner

• Joined the Business Outreach Committee to help raise awareness for local businesses and NPOs that needed help during Covid-19

Christie Lake Kids, Ottawa, Ontario September 2016 — December 2016

• Organized leadership activities for a group of high school students on a weekly basis

• Fostered an inclusive environment by recognizing individual differences among campers

• Strengthened campers' social skills by leading instruction in interpersonal exercises

• Encouraged a supportive environment where everyone felt respected regardless of age or background

Bachelors degree, University of Waterloo