Olatunji Lukman

To obtain a customer service position with a firm where I can use my skills and experience to provide exceptional service to customers and contribute to the success of the business

Customer Service Representative, Spices Eatery, Nigeria                                                May 2019 – March 2023 

• Greet and assist customers in a friendly and professional manner
• Answer customer inquiries and provide information about products services, and store policies
• Process customer transactions and handle cash, credit and debit payments.
• Resolve customer complaints and issues to ensure customer satisfaction. 
• Maintain a clean and organized store environment.Sales Associate, Shoprite Ibadan. Nigeria                                          August 2014- March 2019 
• Greets all customers and displays warm demeanor
• Provides excellent customer service and positively engages with all customers
• Maintains a neat and organized checkout area
• Accurately scans or enters product data
• Accurately accounts for cash and coupon, lottery, and PC Optimum
• Asks for customer’s PC Optimum Card during each transaction
• Ensures proper documentation completed with respect to customers receipt and return of goods
• Merchandises and maintains designated areas (i.e., facing, signing, labeling, etc)
• Ensures loss prevention Standards are followed
• Controls cash, lottery, and stamp inventory
• Presents proper image to the public in accordance with Uniform Policy and Dress Code Guidelines
• Complies with all health and safety regulations
• Ensures the standards of housekeeping and image are maintained
• Perform other duties as required

Customer Service Representative, Oceanic Bank                              January 2011 - July 2014

• Assisted customers in selecting products and answer questions about products and services.
• Operated cash registers and processed customer payments
• Maintained a clean and organized store environment
• Assisted with inventory management and restocking products

• B.Sc. in Cooperative Business Management

Olabisi Onabanjo University, Nigeria 

• Ordinary National Diploma in Business Administration

The Polytechnics Ibadan, Nigeria 

• OTHM Level 6 Diploma in Occupational Health and Safety
• NEBOSH International General Certificate 

Professional Ccredentials:

2020  - ISO 9001 

2019 - IOSH managing safely    

2019 - Basic First Aid & CPR