Oluwaseun Ojo

Professional Experience

Customer Service Specialist 
Globacom Limited (May 2018 – December 2024)

• Responded promptly and professionally to customer inquiries via phone and email, ensuring a positive customer experience.
• Resolved service and billing issues efficiently, maintaining high levels of customer satisfaction.
• Successfully closed new customer sales, contributing to revenue growth.
• Collaborated with internal teams to address and resolve complex customer concerns.
• Developed and implemented best practices to improve service delivery and operational efficiency.

Retail Support Center
9mobile Nigeria (May 2013 – April 2018)

• Managed a high volume of customer interactions, providing exceptional support and assistance.
• Identified customer needs and offered tailored solutions to enhance satisfaction.
• Assisted in training new team members, sharing best practices and promoting a collaborative environment.
• Consistently met and exceeded performance metrics, including response time and customer feedback scores.

Customer Care Rep.

Zain Nigeria PLC (July 2009 – April 2013)

• Own and manage the customer relationship, resolving calls in an efficient and timely manner.
• Access customer’s balance via CRM tool to identify overbilling of postpaid and prepaid accounts and escalate to the appropriate chapter for resolution.
• Assist in maintaining an accurate database of historical information about
• Secure customer satisfaction in every interaction in a professional manner.
• Handle and resolve all calls from customers on the general access number.
• Handle all subscription changes and activation or additional services that can be done within the given authority.
• Escalate problems that cannot be resolved following authorities, procedures and knowledge limitations.
• Receive customer responses to marketing campaigns and escalate sales leads to special categories team.

BSc. Mathematics and Computer Science