Opal Empringham

Highly organized Psychology student and Ontario Gold Scholar with over four years of experience delivering exceptional customer service. Proven expertise in managing high-volume POS transactions, coordinating complex event logistics, and resolving client inquiries with professional communication. I am a dedicated self-starter eager to leverage my background in retail, hospitality, and remote support to provide outstanding client experiences.

My professional experience includes a strong background in high-volume customer service, logistics, and financial accuracy. I have consistently managed end-to-end order fulfillment and logistics, ensuring timely delivery and quality control through the use of specialized applications. In retail and hospitality settings, I have demonstrated expertise in managing Point-of-Sale (POS) systems, accurately processing various payment types while maintaining detailed cash management. Furthermore, I have acted as a central communication hub, resolving inquiries via phone and in person, managing complex seating organization, and coordinating event details to ensure a positive customer experience.

My most relevant educational background is centred on a strong academic foundation in psychology and a high-achieving secondary school record. I am currently enrolled in the Comprehensive Honours Bachelor of Arts in Psychology online program at Laurentian University. Previously, I attended Brock University for the same program in a co-op capacity. I completed high school at Eden High School, earning the Ontario Gold Scholar designation and maintaining an average above 85%. Additionally, I hold an Extended French Program Certificate.