Bobby Pallippadan

Technical Support Representative/Network Administrator with around 3 years of experience in technical support, troubleshooting, networking, Windows, Windows Server, problem-solving, customer service and customer support, who has been consistently recognized for outstanding performance and proven contributions towards organizational goals and targets.

Business Development Agent                      | Thunder Bay, Ontario        | July 2022-June 2023

Allstate Canada Group

• Agent for Auto, Home and other Insurance products from Allstate Canada Group.
• Servicing clients who call in to make changes to their auto, home and other insurance policies of Allstate Canada Group.
• Marketing of Auto, Home and other Insurance products of Allstate Canada Group using local and regional marketing initiatives.
• Being a Trusted Advisor for customers for all their general insurance needs including but not limited to Auto, Home, Travel, Condo, Tenant, Camp insurance, Pet, and other insurance products.
• Interact with managers on a bi-weekly basis to discuss how to improve customer experience.
• Proved successful working in a fast-paced environment.

Technical Support Representative             | Thunder Bay, Ontario          | Sept 2021-July 2022

TTEC Canada Solutions Inc.

• Technical Support Representative with Rep Experience of 7, solving issues like internet issues, activation of Apple watches, Samsung watches and other network-enabled devices like hotspots etc.
• Level-1 Technical support for low network issues, bad call quality issues, poor internet reception issues, phone battery issues, phone heating issues, iPhones, Android phones and other internet-enabled devices.
• Support for Voice Plans, Data Plans, refunds and upgrades of mobile phones, Apple watches, Samsung watches, Tablets and other internet-capable devices. 
• Proved successful working in a very fast-paced environment.
• Actively listened to customers, handled concerns quickly and escalated major issues to Supervisors.

General Insurance Underwriter                  | Manama, Bahrain              | August 2014-June 2021

United Gulf Insurance Brokers

• Prospect leads for General Insurance (Property, Contractors All Risk, Machinery Breakdown, General Public Liability, Marine Hull, Marine Cargo Insurance and other types of policies) and gave them an idea of the different types of insurance.
• Team Leader of the Fire and General Accident (FGA) Department.
• Improved closing ratio and helped to keep a customer-focused sales process with impeccable service and attention to detail.
• Servicing clients who call in to make changes to their auto, home, and other insurance policies.
• Trained new employees in the property brokerage process. Introduced them to the process of Property Insurance Brokerage, from getting requests from clients to quoting them to confirming the business, and holding cover, to sending policies to clients, and finally getting feedback from them.
• Proved successful working within tight deadlines and a fast-paced environment.
• Actively listened to customers, handled concerns quickly and escalated significant issues to higher management.

System Administrator                       | Manama, Bahrain               |June 2014-August 2014

Hyland Marketing W.L.L

• Install and upgrade the Windows operating system on computers and install drivers.
• Installation of virtual operating systems using VMware software.
• Added computers into the American Express domain and configured each system based on the requirements of each department.
• Install software like Avaya Integration Client for Avaya IP-Phones, Microsoft Office 2010, Blackbeauty CRM, DCS 2, Oracle 10g Database Management Software, Oracle 11g Database Management Software, Oracle Discoverer 11g, Avaya IC Manager and other software required as per the department’s requirements.
• Linked computers to the LAN network. Installation of equipment like network printers, scanners etc.
• Responded to end-user support requests and patiently walked individuals through the basic troubleshooting process.

Apple Support Engineer                              | Bangalore, India                | April 2012-August 2013

Ample Technologies Pvt Ltd

• Troubleshooting hardware and software problems with Apple computers like MacBooks, iMacs, MacBook Pros and iOS devices like iPhones, iPods, iPads etc.
• Travel to different sites for Technical support for customers like Google, Dell, HP, VMware etc.
• Going on-site to customer locations for installation of newly purchased Apple machines and their software and peripheral devices.
• Ensure all troubleshooting is done according to standard operating manuals for Apple Certified Engineers.
• Exceeded goals through effective task prioritization and a great work ethic.
• Actively listened to customers, handled concerns quickly and escalated major issues to the Team Leader.

Network Admin                                          | Cochin, India           | January 2011-December 2011

Inet Infotech Ltd

• Maintenance and support of a switched LAN network.
• Designation of LAN network and its parameters. Assignment of VPNs.
• Configured networks for smooth, reliable operation to meet business processes and objectives.
• Responded to end-user support requests and patiently walked individuals through the basic troubleshooting process.
• Actively listened to stakeholders, handled concerns quickly and escalated major issues to Supervisors.

• Bachelor of Engineering: Electronics and Communication Engineering - Anna University, Chennai, India (2004-2010)