Paula Carvalho Vidica

I am excited about the opportunity to continue my professional journey and move towards my goals. 

My ability to work in small and large groups, combined with my motivation and ability to multitask, make me a valuable addition to any team. 

With experience in fast-paced environments and quick deliveries that involve great attention, I am dedicated to ensuring customer comfort and satisfaction.

Endcaps Inc. O/A Encore Auctions, London, Ontario, Canada

Customer Service, October 2023– March 2024  

• Manage time efficiently to quickly respond to various customer queries and requests. 
• Customer service in cash and card payment transactions through the Auction Flex process system. 
• Respond to demands regarding returns, provide technical assistance, and assist in resolving problems and clarifying general doubts. 
• Respond to demands via phone, email, and in person using Salesforce Auction CRM. 
• Provide assistance in post-sales processes, clarifying doubts about company policy, and seeking to develop a positive relationship with customers. 

Pizzaria Taverna, Caconde, Brazil 

Server and Bartender, June 2020 - August 2023 

• Responded quickly to customer meal choices and queries
• Assisted customers in the order selection process and clarified doubts regarding the menu.
• Efficiently and appropriately coordinated food delivery with chefs, bartenders and other staff as a team
• Frequently checks in with customers to see if there are any issues with their orders while fulfilling additional requests
• Provided assistance to kitchen staff and bartenders simultaneously
• Collected payments, provided receipts to guests, and was involved in other minor financial transactions.

Volunteer Activities 

PMI – South Western Ontario Chapter, London, Ontario, Canada  Events Specialist, November 2023 to date. 

• Work in partnership with Events Program leadership to plan and execute Chapter events. 
• Active participation in workshops and main events, such as the annual symposium. 
• Increase chapter membership, including volunteer staff, and provide value to the project management community. 

Graduate Certificate - Project Management                       Completed in April 2024     

Fanshawe College of Applied Arts and Technology, London (ON), Canada